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1. Report to Front Office Manager.
向前廳部經理匯報工作。
2. Well versed on all Brand Standard requirements for Front Office and related areas.
熟悉前廳部及相關部門的集團標準要求。
3. To be responsible for all guest service activities in the Executive Floor and provide supervision in club lounge with objective, performance and quality standard established by Radisson group.
服務行政樓層客人，按照麗笙集團的標準，客觀、友好、高質量地為行政樓層的客人提供管理服務。
4. To assistant and supervise Executive Floor agent/butler to strive towards total guest satisfaction. Ensure that all
associates are adhering to all hotel policies, standards, procedures and regulations.
協助行政樓層接待和服務員全力為客戶提供滿意的服務。確保所有員工都遵守酒店的政策、標準、流程和管理準則。
5. Responsible for hiring, training and development of all associates working for the Executive Floor area.
負責行政樓層區域員工的招聘、培訓、及其職業發展。
6. Assist the front office manager to ensure a correct and smoothly-operating department. Coordinate/create a smooth work environment with concierge manager, duty manage. Ensure effective communication is in place.
協助前廳部經理的工作，確保工作能夠正確、順利地運作。與禮賓部經理、值班經理共同創造一個良好的工作環境。確保能夠有效地交流、溝通。