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崗位職責/職位描述

PRIMARY RESPONSIBILITIES 主要職責
- Cleans and maintains areas of responsibility according to set standards and procedures
根據正確標準和程序，清潔和維護所負責區域
- Butler inspects all rooms before VIP guest arrival, to ensure that the amenities are placed in accordingly and rooms are prepared.
管家檢查所有到達VIP的房間，確保客房的清潔達到標準，為客人準備的舒適物品放入房間內。
- Go over the Daily logs to know the Hotel’s operations for the day; any issues pertaining to guests to follow up; all the VIPs arriving, in-house and departures.
了解就酒店每日運行情況，根據客人喜好所需要的跟蹤服務，熟悉當日即將抵達，住宿和離店的重要客人。
- To access Opera to read up on guest’s profile to know their preferences.
進入電腦操作系統，了解客人喜好。
- Inspect the occupied rooms for cleanliness and maintenance. Assist in arranging guest belongings and coordinating resolution of all Engineering problems.
檢查住客房間的清潔和維護狀況, 為客人整理和安排物品。并對房間內的任何缺陷或問題及時與工程部協作，確保及時地修理或解決。
REQUIREMENT 崗位職責
- Minimum 2 years experience in a similar capacity in a luxury hotel environment
2年以上5星級酒店相關工作經驗。
- Fluent in English and local language
流利的英語和當地語言
- Good level of engagement with guests
良好的對客服務意識。