RESPONSIBILITIES 主要職責
- Demonstrates that all Front Office Standard Operating policies and procedures are performed in all interactions
演示所有前臺標準操作策略和流程在所有交互中執(zhí)行
- Provides a warm welcome and assists guests’ according to Raffles Hotels & Resorts Brand standards
根據(jù)萊佛士品牌標準,為客人提供熱情的歡迎和幫助
- Remains observant and responds to each guest who approaches the Reception/Front Desk
保持敏銳的觀察力,對每一位接近前臺或前臺的客人做出反應(yīng)
- Is an ambassador of Raffles Hotels & Resorts by providing an excellent first impression
是萊佛士酒店和度假村的大使,提供了良好的印象
REQUIREMENT 崗位要求
- Fluent in English and local language
流利的英語和當?shù)卣Z言
- Good level of engagement with guests
良好的對客服務(wù)意識。