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崗位職責/職位描述

·? ? ? ? ?Supervise In-Room Dining operations to maintain service standard.

監督和管理送餐部的運作，堅持服務標準。

·? ? ? ???Handle guests complaints promptly and courteously and ensure follow-through.

及時和禮貌地處理客人投訴并確保跟進。

·? ? ? ? ?To report any complaints, incidents or any other irregularities to the Management.

向管理層匯報所有投訴事件，工作情況或者其他違規行為。

·? ? ? ? ?Ensure proper maintenance of operating equipment as well as service and storage areas.

確保操作設備，服務和存儲區域的維修。

·? ? ? ? ?Help minimize waste, breakages and mishandling of supplies and equipment.

幫助減少浪費，破損和物資與設備的不恰當使用。

·? ? ? ? ?Carry out light cleaning and maintenance of the pantry area.

完成照明設備的清潔和工作間的維修。

·? ? ? ? ?Monitor quality of products and services in every single In-Room Dining order.

監督每個房間送餐的產品和服務質量。

·? ? ? ? ?Attend all meetings and training as requested by In-Room Dining Management.

根據送餐部經理的要求參加所有會議和培訓。