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崗位職責/職位描述

●? ?Respond to enquiries about hotel products and services by telephone, fax, email etc.

用電話，傳真及郵件等回答所有關于酒店產品，服務的問詢。

●? ?Determine guest needs and quote the appropriate room and rate as per requirements.

根據需求給客人報適合的房間和價格。

●? ?Accurate input of booking information into the OPERA Reservation System.

正確把預訂信息輸入預訂系統(OPERA)。

●? ?Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests.

為休閑客人，公司及旅行商的客人安排住宿，簽證及活動。

●? ?Has an understanding of Groups – including cut-off dates, blocking and booking policies.

對團隊的CUT-OFF 日期，預訂政策要了解。

●? ?Sell the Raffles Group products and services using up-selling techniques.

用追加銷售的方式銷售酒店產品和服務。

●? ?Understand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel Inventory.

理解收益管理策略，銷售水平和酒店可用房的狀態。

●? ?Has full knowledge of hotel facilities and services to promote its products and services.

完全了解酒店設施和服務以便銷售給客人。