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崗位職責/職位描述

·? ? ? ? ?Conducts frequent checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, talents grooming and manning levels are in order and takes appropriate action where necessary and report to Fitness Manager accordingly.

組織持續性的檢查以確保在服務程序，衛生清潔標準，維護和修理，人才儀容儀表，禮貌程度方面正常，如不好可以適當的給予處理并報告經理。

·? ? ? ? ?Check and make duty rosters, vacation planning and scheduling and public holiday planning before submitting to Fitness Manager for approval.

檢查和制定工作手冊，休假計劃和公休需提交給經理批準。

·? ? ? ? ?Control all talents in term of cleanliness, grooming, uniforms, timelines and job performance. Keeps logbook in irregularities.

管理所有人才的衛生，儀容，制服，時間表，和工作表現，記錄違規行為。

·? ? ? ? ?To notify the Fitness Manager of possible damage, defects and breakdown in the working areas and materials of the department and follow up with proper actions.

報告經理區域上有可能的物品損壞，并跟進采取適當行動。

·? ? ? ? ?Assist guest with problems, complaints, request and follow ups.

協住解決客人問題，投訴，要求并跟進。

·? ? ? ? ?To ensure that the work area are properly maintained and to ensure that it is always clean and presentable.

?確保工作區域維護正常和確保一直干凈和可觀性。

·? ? ? ? ?Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

眼神交流,面帶微笑,友好的問候,熱情歡迎并盡可能稱呼每一位客人。

·? ? ? ? ?Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

積極的傾聽客人的要求并及時的回復客人,以確?？腿说娜魏我蟮玫矫鞔_的答復及客人的問題得到及時的解決,讓客人滿意且建立信任。