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崗位職責/職位描述

·? ? ? ? ?Read daily events, to acknowledge any VIP’s arrivals.

閱讀餐廳每天的活動，了解所有預(yù)抵的重要客人信息。

·? ? ? ? ?Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.

必須熟悉所有菜單上的項目，包括裝飾，配料以及制作方法，當客人詢問的時候能夠禮貌并簡潔地為客人介紹。

·? ? ? ? ?Serve and clear food and beverage items in an unobtrusive and professional manner.

食品和酒水的服務(wù)專業(yè)的方式，應(yīng)不打擾客人。

·? ? ? ? ?Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.

利用POS系統(tǒng)輸入銷售項目，打印賬單，關(guān)閉賬單和現(xiàn)金程序。

·? ? ? ? ?Carry trays, bus and reset tables with linen, china, glass and silver.

能夠使用托盤，清理和重新擺放桌面，包括布草，瓷器，玻璃器皿和銀器。

·? ? ? ? ?Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.

調(diào)查客人滿意度，處理可能出現(xiàn)的問題，通知經(jīng)理該問題及其解決方法。

·????????Maintain complete knowledge of all F&B services, outlets and hotel services/features.

熟知所有餐飲服務(wù)方面的知識，熟悉各個部門和酒店服務(wù)的特點。

·????????Perform opening/closing side duties as assigned and set all tables according to standards.

按照規(guī)定完成開始結(jié)束營業(yè)時的工作職責，按照標準擺放桌椅。

·????????Ensure that all service and storage areas are kept safe and clean.

確保所有服務(wù)和存儲區(qū)域保持安全和整潔。