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崗位職責/職位描述

·? ? ? ? ?Be responsible for and pro-active in the recruitment and selection of all Concierge talent.

負責并積極參與所有禮賓部人才的招聘和選拔。

·? ? ? ? ?Constantly review training needs within the department primarily through the hotel's appraisal system in conjunction with the ?Front Office Manager.

與前廳部經理合作，主要通過酒店的評估系統，不斷評估部門內部的培訓需求。

·? ? ? ? ?Implement and monitor minimum standards of service throughout the Department resulting in a GAP analysis score of no less than 90%.

實施并監控整個部門的服務標準，導致差距分析得分不低于90%。

·? ? ? ? ?Responsible for the Departmental roster, ensuring adequate Talent at all times. The Chief/Head Concierge or his Deputy must be on duty between 07:00 am and 11:30 pm each day.

負責部門排班，確保在任何時候都有足夠的人才。首席禮賓司或助理禮賓司必須在上午07:00至下午11:30之間值勤。

·? ? ? ? ?Regular communication with the Night Manager regarding the supervision of the Night Concierge Talent, identifying and dealing with any issues that may arise.

定期與夜班經理溝通夜班禮賓人員的監督事宜，識別并處理可能出現的任何問題。

·? ? ? ???Ensure that all Concierge team are correctly dressed and groomed for work.

確保所有的禮賓團隊都穿戴整齊，為工作做好準備。

·? ? ? ? ?Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.

確保酒店所有信息、傳真和包裹的高效、及時處理和交付。

·? ? ? ? ?Be familiar with all guest services within the Hotel and to ensure that all Concierge Talent are also adequately furnished with such information.

熟悉酒店內的所有客人服務，并確保所有禮賓部人才都能得到相應的信息。