Communicate with guests to establish and maintain a high level ofservice and guest satisfaction. Assist in the management of daily work, directand supervise the work of employees. To ensure that everything is runningproperly and in accordance with hotel service standards.
和客人隨時溝通,建立并保持高水平的服務和客人滿意度。協(xié)助管理日常工作,指導和管理員工的工作。確保一切運轉(zhuǎn)正常并遵守酒店服務標準。
Cooperateto support both hotels
相互合作,為兩家酒店提供支持
Takecare of all items in the department and help protect all department assets
愛護部門內(nèi)所有物品,協(xié)助保護部門所有資產(chǎn)
1.????? Initiate, design, and implement activities and programs for guests.
提議、設計和實施活動。
2.????? Adhere to the established programs and duty timetables to ensure that they are carried out as planned.
確保各項活動和工作根據(jù)制定好的時間和計劃實施。
3.????? Responsible for all staff on duty and ensuring that staff is watching all guests while swimming in both areas of the resort, sea and pool.
負責所有當班員工的表現(xiàn),確保員工時刻關注客人在酒店泳池區(qū)和海中游泳的情況。
4.????? Ensure all rescue equipment is in good working condition and report any defected equipment to superior.
確保所有救生設備都隨時處于良好工作狀態(tài);如有損毀異常立刻向上級報告。
5.????? Ensure that the work area is properly maintained and cleaned in accordance to company standards.
根據(jù)酒店標準,確保所有工作區(qū)域都保持干凈整潔。
6.????? Ensure cleaning materials are available for operations and raise necessary requisition when stocks are running low.
確保有清潔所需物資,當庫存即將消耗完時提出匯報申請。
7.????? Report and initiate maintenance and repair request, without jeopardizing pool service.
以不影響泳池服務為前提,提出維護維修要求。
8.????? Always follow up on all equipment that has been sent for repairs and report to superior any delays caused by the second party.
跟進所有送修物品設備的情況并將他人造成的延遲情況向上級匯報。
9.????? Ensure that all tasks and duties performed by his/her staff are carried out in according to the standards set by the department head.
確保所有員工都根據(jù)部門標準完成其工作。
10.?? Ensure all staff requests are communicate with, pre signed and agreed by superior.
和上級溝通員工的要求,并獲得上級批準。
11.?? Assist in any set up of any function, event organized by any department requiring assistance.
在需要時協(xié)助其他部門準備各種活動。
12.?? Perform any other duty/duties that may be assigned to him/her by his/ her department head.
完成上級指示的其他工作職責。
13.?? Ensure that all departmental reports and forms are completed accurately and punctually as requested.
確保部門的所有報告和表格都正確及時地完成提交。
14.?? Maintain constant communication with all supervisors and subordinates.
和其他主管和下屬保持良好的溝通。
15.?? Coordinate with the different departmental heads on joint activities programs and assist other departments when required.
在需要時協(xié)助其他部門或與其合作。
16.?? Control the expenditure of material within the department and its sections.
控制部門的物料使用。
17.?? Ensure the established programs are followed and supervised successfully.
跟進和監(jiān)管各項活動的實施。
18.?? Ensure department materials are sufficient to avoid cancellation on activities.
確保部門有足夠的物質(zhì)并且不會因為物資不足而取消活動。
19.?? Ensure that the work area is properly maintained and ensure that it is always clean and presentable.
確保工作常常所總是干凈整潔。
20.????? Assist the superior with all operations for the entire PLAY department.
協(xié)助上級管理康樂部的運營。
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