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Job Summary崗位概述：
Develop effective hotel sales plan, and ensure that the plan is continuous and reasonable. Maintain good communication with global sales center, market sales and customer service alliance. Lead the whole sales team to continuously develop new customers through newspapers, magazines, Internet and other media. Ensure that each sales person performs a certain number of effective sales activities every day through effective supervision and management; Oversee the operation of public relations departments to ensure effective management of daily work processes.
制定有效的酒店銷(xiāo)售活動(dòng)計(jì)劃，并且確保計(jì)劃能夠持續(xù)不斷，合理有效；不間斷的與全球銷(xiāo)售中心，市場(chǎng)銷(xiāo)售，以及客服聯(lián)盟保持良好的溝通；帶領(lǐng)整個(gè)銷(xiāo)售團(tuán)隊(duì)通過(guò)報(bào)刊，雜志，網(wǎng)絡(luò)等媒介持續(xù)不斷的開(kāi)發(fā)新的客；通過(guò)有效的監(jiān)督和管理，保證每個(gè)銷(xiāo)售人員每天執(zhí)行一定數(shù)量的有效銷(xiāo)售活動(dòng)；全面監(jiān)督公共關(guān)系部門(mén)的運(yùn)作，確保每天的工作流程得到有效的管理。
Key Responsibilities 主要工作職責(zé)
1.??? ADMINISTRATIVE RESPONSABILITIES行政職責(zé)
·???????? Assist in drawing up the annual marketing plan with the Manager, Assistant Sales or Manager, Sales. 指導(dǎo)銷(xiāo)售副經(jīng)理或銷(xiāo)售經(jīng)理制定年度計(jì)劃。
·???????? Keeps a record on former, existing, potential clients and a profile of each of them. 妥善保存有關(guān)以前、現(xiàn)在及有潛力客戶的資料及檔案。
·???????? Organizes regular sales visits in accordance to a predetermined plan. 按計(jì)劃定期組織銷(xiāo)售拜訪。
·???????? Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month. 每月制定臨時(shí)時(shí)間表，用以記錄上月所有的銷(xiāo)售活動(dòng)或其它相關(guān)活動(dòng)。
·???????? Ensures that all new clients have no negative credit references. 確保所有新客戶均無(wú)沒(méi)有信用的記錄。
·???????? Records all daily sales. 每天記錄所有的銷(xiāo)售活動(dòng)。
·???????? Provides ongoing sales direction to subordinate staff by implementing the joint call program and providing guidance and direction on the development and execution of customer interviews and action plans.
通過(guò)執(zhí)行銷(xiāo)售拜訪計(jì)劃、對(duì)客戶拜訪及實(shí)施計(jì)劃提出建議，為下屬提供指導(dǎo)。
·???????? Records the statistics of his/her sales accounts. 記錄客戶的統(tǒng)計(jì)數(shù)據(jù)。
·???????? Submits production reports on his/her list of accounts on a monthly basis.每月提交其客戶的客房使用量報(bào)告。
·???????? Prepares and administers the hotel Sales Department budget on a monthly basis.制定并控制銷(xiāo)售部的每月預(yù)算。
2.??? COMMERCIAL RESPONSIBILITIES財(cái)務(wù)和收益責(zé)任
·???????? Assist financial department to retrieve charge from guests. 協(xié)助財(cái)務(wù)部門(mén)跟進(jìn)客人的賬務(wù)。
3.??? HUMAN RESPONSIBILITIES ?培訓(xùn)和人事職責(zé)
·???????? Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation. 確保無(wú)論何時(shí)都應(yīng)提供給職員一個(gè)沒(méi)有歧視、騷擾和迫害的工作環(huán)境。
·???????? Treat complaints of harassment and discrimination promptly and confidentially.快速和保密地處理有關(guān)騷擾和歧視的投訴。
·???????? Treat customers and colleagues from all cultural groups with respect and sensitivity.對(duì)待來(lái)自不同文化背景的客人和同事都應(yīng)給予尊重和體貼。
·???????? Identify and deal with issues which may cause cross cultural conflict or misunderstanding.辨認(rèn)并處理可能由不同文化引起的矛盾和誤解事件。
·???????? Develop and foster a good working rapport with all guests, clients, department colleagues, other departments and members of the public.發(fā)展與所有客戶、部門(mén)同事、其他部門(mén)和公眾的良好工作關(guān)系。
·???????? Training employees so they can be familiar with the specific acknowledge.給員工做培訓(xùn)，以便讓他們掌握相關(guān)專業(yè)知識(shí)。
4.??? GUEST SERVICE RESPONSIBILITIES 對(duì)客服務(wù)職責(zé)
·???????? Keep good relationship with guest, and try to satisfy their needs and wants.與客戶保持良好關(guān)系，盡最大努力滿足客戶的要求。
5.??? TECHNICAL RESPONSIBILITIES 技術(shù)職責(zé)
·???????? The Director, Sales & Marketing is familiar with the operation and application of the hotel's computer / data processing system.熟悉飯店電腦及數(shù)據(jù)系統(tǒng)的運(yùn)作和應(yīng)用程序。保持對(duì)競(jìng)爭(zhēng)酒店目前和未來(lái)的產(chǎn)品、定價(jià)和市場(chǎng)營(yíng)銷(xiāo)活動(dòng)的敏感度，能主動(dòng)應(yīng)對(duì)市場(chǎng)條件。
6.??? COMMERCIAL RESPONSIBILITIES 商業(yè)職責(zé)
·???????? Keeps himself/herself well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).注意飯店尤其是主要部門(mén)的運(yùn)作。（前廳部、客房部、餐飲部、宴會(huì)廳等）。
·???????? Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).密切關(guān)注涉及競(jìng)爭(zhēng)的事宜。（位置、常規(guī)價(jià)格、服務(wù)－偶然或經(jīng)常需要的）。
·???????? Promotes the hotel as often as possible through entertaining, conducting, site inspections, and presentations etc. of the hotel. 通過(guò)經(jīng)常宴請(qǐng)、參觀、展示等活動(dòng)，推廣酒店。
7.??? SALES RESPONSIBILITIES? 銷(xiāo)售職責(zé)
·???????? Pays visits to former, existing and potential clients in view of entering contracts with them, especially corporate accounts. 拜訪以前的、現(xiàn)有的和有潛力的客戶尤其是商業(yè)客戶，與其保持聯(lián)系。
·???????? Achieves (a) budgeted revenues on key accounts and (b) conversion of key prospects through the preparation and execution of acting plans. 首先完成主要客戶的預(yù)計(jì)營(yíng)業(yè)指標(biāo)，其次通過(guò)準(zhǔn)備和實(shí)施計(jì)劃，發(fā)展有潛力的客戶。
·???????? Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.明確客戶需求，確?？蛻舻囊蟮玫綕M足。
·???????? Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. 提供銷(xiāo)售后服務(wù)，確保所有的客戶投訴都被認(rèn)真受理， 必要時(shí)與有關(guān)部門(mén)進(jìn)行研究。
·???????? Ensures that all complaints are reviewed, investigated and follow-up action is initiated. 確保所有投訴都已經(jīng)過(guò)調(diào)查，并采取了補(bǔ)救措施。
·???????? Receives in the hotel any key accounts guests whom he has approached. 在飯店接待重要客戶。
·???????? Negotiates prices with the clients. 與客戶商討價(jià)格。
·???????? Confirms verbal proposals in writing. 將口頭建議以書(shū)面的形式確認(rèn)。
8.??? MARCOM RESPONSIBILITIES 公共關(guān)系責(zé)任
·???????? ?At all times to promote a positive image of the hotel in all forms of contact. 在各種形式的社交活動(dòng)中提高飯店的正面形象。
·???????? To develop & foster close and positive rapport with the public, guests, clients and members of the trade.鼓勵(lì)和發(fā)展同公眾、旅客、客戶以及商界人士之間的積極緊密的關(guān)系。
·???????? The Director of Sales & Marketing maintains and ensures the smooth running operation of all his/her accounts within the Commercial Section. 保證其所有客戶在商業(yè)范圍內(nèi)業(yè)務(wù)運(yùn)作順利。
9.??? OTHER RESPONSIBILITIES
·???????? Builds positive working relationships with all divisions/departments of the hotel, ensuring the understanding of Marketing programs and the wants, needs, and expectations of customers / guests. 與酒店所有部門(mén)建立積極的工作關(guān)系，確保了解營(yíng)銷(xiāo)項(xiàng)目和客戶/賓客的需求和期望。
·???????? As the brand guardian, communicates and ensures the understanding of the Hotel Brand Philosophy both internally and externally.作為品牌守護(hù)者，傳播并確保內(nèi)部和外部對(duì)酒店品牌理念的理解。
·???????? Maintain positive communication and teamwork between sales, banquet management, online marketing and distribution, media and booking teams, so as to achieve commitment to the overall Marketing objective of the hotel, and their role in achieving them. 在銷(xiāo)售、宴會(huì)活動(dòng)管理，在線營(yíng)銷(xiāo)和分銷(xiāo)、傳媒和預(yù)訂團(tuán)隊(duì)間保持積極的交流和建立團(tuán)隊(duì)合作，致力于完成酒店整體的營(yíng)銷(xiāo)目標(biāo)和他們各自在團(tuán)隊(duì)中的工作職責(zé)。
·???????? Develops open communication and close rapport with the General Manager and VPM. 促進(jìn)開(kāi)放交流并與總經(jīng)理和市場(chǎng)營(yíng)銷(xiāo)副總裁建立緊密聯(lián)系。
·???????? Your JD would be updated base on needs. We would acknowledge the latest JD signed. 根據(jù)工作需要或工作調(diào)動(dòng)您的崗位職責(zé)將會(huì)被調(diào)整，以最新版本為準(zhǔn)。
JOB SPECIFICATIONS 崗位要求
Job Knowledge / Skill:
a)??? Well spoken and written English and Mandarin,
b)??? Willingness and enthusiastic to learn. Good client contacts and able to swing business over,
c)??? Requires minimum supervision. Good forecasting. Adapt well to change of market trends and environment,
d)??? Be able to formulate and organize strategic planning for the company in market planning, sales management, customer service and property management,
e)??? Be responsible for the design of market research, customer analysis, market positioning and marketing promotion plan of the project feasibility,
f)???? Responsible for supervision and assessment of the company's marketing promotion, sales progress, sales return and customer service, etc., support and guarantee the implementation of the project,
g)??? Responsible for organizing marketing promotion, sales execution, customer service and other professional training.
h)???
專業(yè)及技能 :
1)???? 流利的英語(yǔ)及普通話會(huì)話、書(shū)寫(xiě)能力。
2)???? 充滿熱情的工作狀態(tài)和學(xué)習(xí)態(tài)度，能夠與客戶建立良好的銷(xiāo)售關(guān)系并拉動(dòng)銷(xiāo)售業(yè)績(jī)。
3)???? 對(duì)市場(chǎng)敏銳的觀察和預(yù)測(cè)能力，并能夠根據(jù)市場(chǎng)的變化趨勢(shì)作出果斷的決定和準(zhǔn)確的調(diào)整。
4)???? 能夠制定和組織實(shí)施公司在市場(chǎng)策劃、銷(xiāo)售管理、客戶服務(wù)和物業(yè)管理的戰(zhàn)略規(guī)劃。
5)???? 負(fù)責(zé)項(xiàng)目可行性比選階段的市場(chǎng)研究、客戶分析、市場(chǎng)定位和營(yíng)銷(xiāo)推廣方案設(shè)計(jì)。
6)???? 負(fù)責(zé)監(jiān)督和考核公司各項(xiàng)目的營(yíng)銷(xiāo)推廣、銷(xiāo)售進(jìn)度、銷(xiāo)售回款和客戶服務(wù)等，支持和保障項(xiàng)目實(shí)施。
7)???? 負(fù)責(zé)組織營(yíng)銷(xiāo)推廣、銷(xiāo)售執(zhí)行、客戶服務(wù)等方面專業(yè)人員的培訓(xùn)。
Education:College degree or above.
教育水平：大學(xué)以上文化程度
Experience:
a)??? Minimum 8 years of sales and/or customer service experience at an international hotel; 3 years related position experience,
b)??? Be able to set business strategy and adjust timely according to market changes,
c)??? Be able to handle different market conditions and solve problems timely and effectively under the conditions set by the hotel,
d)??? Proficient in English and Chinese,
e)??? Good education background, bachelor degree preferred.
工作經(jīng)驗(yàn)：
1)???? 至少8年大型國(guó)際企業(yè)銷(xiāo)售工作經(jīng)驗(yàn)，并至少3年擔(dān)任銷(xiāo)售總監(jiān)職位；
2)???? 能夠設(shè)定商業(yè)戰(zhàn)略，并根據(jù)市場(chǎng)的變化加以及時(shí)的調(diào)整；
3)???? 能夠掌控不同的市場(chǎng)情況，并在酒店設(shè)定的條件下及時(shí)有效解決問(wèn)題；
4)???? 具備熟練的英文、中文口語(yǔ)書(shū)寫(xiě)能力；
5)???? 良好的教育背景，本科學(xué)歷優(yōu)先。
Additional Skill required:
a)???? Adaptability to new culture, good at changing concept and understanding,
b)???? Good marketing skills,
c)????? Good communication skills,
d)???? Sharp observation,
e)???? Strong team work spirit,
f)?????? Result oriented, strain capacity,
g)???? Optimistic attitude,
h)???? Gentle behavior,
i)?????? Perfectionism,
j)?????? Detail oriented,
k)????? Respect internal team member and external guest equally,
l)?????? Willingness to help others,
m)??? Grace and elegant presentation,
n)???? Sincere and consideration,
o)???? Problem solving skills,
p)???? Excellent interpersonal skills,
其它技能要求：
1)???? 善于接納新文化觀念和理解變化；
2)???? 優(yōu)良的銷(xiāo)售技巧；
3)???? 優(yōu)良的溝通技巧；
4)???? 敏銳的觀察力；
5)???? 極強(qiáng)的團(tuán)隊(duì)合作能力；
6)???? 以追求完美結(jié)果為行為導(dǎo)向；
7)???? 迅速的應(yīng)變能力；
8)???? 心態(tài)好；
9)???? 行為沉穩(wěn)；
10)? 追求完美；
11)? 注重細(xì)節(jié)；
12)? 同等尊重外部客人與內(nèi)部伙伴；
13)? 樂(lè)于助人；
14)? 優(yōu)雅端莊；
15)? 真誠(chéng)體貼；
16)? 獨(dú)特的處事能力；
17)? 處理人際關(guān)系的技巧；
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酒店業(yè)--國(guó)內(nèi)高端酒店/5星級(jí)
100-499人
私營(yíng)．民營(yíng)企業(yè)
紫云玄清是金壇茅山旅游度假區(qū)首家以“維持生態(tài)、恢復(fù)生態(tài)”為規(guī)劃建設(shè)前提，打造環(huán)境優(yōu)先，山水交融，注重建筑空間與茅山自然生態(tài)景觀相互交融、和諧共生的低密度五星級(jí)標(biāo)準(zhǔn)度假酒店。該項(xiàng)目位于江蘇省金壇茅山旅游度假區(qū)北部核心片區(qū)，西臨茅山頤園，北接金茅公路，占地1825畝，建設(shè)用地面積約216.08畝，建筑面積3.1萬(wàn)平方米，由常州紫云湖旅游開(kāi)發(fā)有限公司投資建設(shè)，總投資超10億元。項(xiàng)目以“生態(tài)游憩、休閑度假、文化體驗(yàn)”為功能定位，突出山水交融的自然特色，主要呈現(xiàn)“一核、二帶、七區(qū)”空間布局和“同心圓式”綠化結(jié)構(gòu)。其中“一核”為湖心酒店；“二帶”為入口瀑布景觀帶、濕地景觀帶；“七區(qū)”為入口區(qū)、會(huì)議綜合區(qū)、書(shū)畫(huà)院、酒店配套區(qū)、森林生態(tài)區(qū)、濕地果園、保育生態(tài)區(qū)；“同心圓式”型綠化由林地、濕地、水系、島嶼、庭院構(gòu)成。項(xiàng)目將按五星級(jí)標(biāo)準(zhǔn)打造高端度假型酒店，建有宴會(huì)中心、湖濱酒店、書(shū)畫(huà)院、養(yǎng)生館和客房區(qū)等，客房總數(shù)約80間，建成后擬由日本酒店運(yùn)營(yíng)公司運(yùn)營(yíng)。目前酒店主體建筑已完成，內(nèi)裝硬裝施工接近尾聲，軟裝及室內(nèi)家具陳設(shè)即將入場(chǎng)，預(yù)計(jì)2024年5月對(duì)外運(yùn)營(yíng)。
