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Job Summary崗位概述：
Under the general guidance of the General Manager and within the limits of established? Hotel and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Spa & Health Club and Security operations. Promotes the desired work culture around the Hotel.
Senior leadership, responsible for the management of the hotel business, and will focus on the development of the "people", preferably from the background of the Rooms,and the management of the enterprise relationship management and owners, and focus on service, customer experience and details.
在總經(jīng)理的總體指導(dǎo)下，在既定酒店和當(dāng)?shù)鼐频暾吆统绦虻姆秶鷥?nèi)，在各方面監(jiān)督和指導(dǎo)前臺、客房部、水療和健康俱樂部以及安保的運營。在酒店周圍推廣理想的工作文化。
高級領(lǐng)導(dǎo)能力，負(fù)責(zé)管理酒店的業(yè)務(wù)，并將重點放在“人的發(fā)展”方面。最好是來自房務(wù)部的背景，由企業(yè)和業(yè)主關(guān)系管理經(jīng)驗，注重服務(wù)、客戶體驗和細(xì)節(jié)。
Key Responsibilities 主要工作職責(zé)
1.??? MANAGEMENT RESPONSIBILITIES 管理職責(zé)
·???????? Monitors the personnel of the operations to ensure guests receive prompt, cordial attention and personal recognition.監(jiān)管運營部門人員，以確保賓客獲得及時、熱情的關(guān)注和個人識別。
·???????? Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition.確保員工，尤其是直接接觸賓客的工作人員熟記會員、常客和其他貴賓，辨認(rèn)并給予特別關(guān)注。
·???????? Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering.在房務(wù)部內(nèi)，協(xié)調(diào)各分部門之間的相關(guān)信息交流，并指導(dǎo)與其他部門之間的信息交換，尤其是工程部。
·???????? Consults with Department Heads and General Manager on an ongoing basis to improve business conduct.持續(xù)咨詢部門主管和總經(jīng)理的意見，不斷提高業(yè)務(wù)能力。
·???????? Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained.全面負(fù)責(zé)維護(hù)展示標(biāo)準(zhǔn)，確保其干凈整潔、維護(hù)保養(yǎng)得當(dāng)。
·???????? Schedules and regularly conducts routine inspections of areas under control.安排定期進(jìn)行控制范圍內(nèi)的區(qū)域常規(guī)檢查。
·???????? Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees.保證房務(wù)部員工行為得當(dāng)，著裝、衛(wèi)生、制服和儀容儀表符合標(biāo)準(zhǔn)。
·???????? Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information.每月召開全面的部門會議，包括審查需要特殊處理的程序和事務(wù)及詳細(xì)內(nèi)容。
2.??? ADMINISTRATIVE RESPONSIBILITIES? 行政職責(zé)
·???????? Presided over the formulation and improvement of the rules and regulations of the hotel, established and improved the internal organizational system, coordinated the relations among various departments, and established a reasonable and effective operation mechanism.主持制定和完善酒店各項規(guī)章制度，建立健全內(nèi)部組織系統(tǒng)，協(xié)調(diào)各部門關(guān)系，建立內(nèi)部合理而有效的運行機制。
·???????? Hosted the daily morning meeting and held the hotel management meeting every month.主持召開每日晨會、每月召開酒店管理層會議。
·???????? Report to the management company and the owner company every month, and complete the tasks assigned by the management company and the owner company.每月向管理公司及業(yè)主公司匯報經(jīng)營管理工作，完成管理公司及業(yè)主公司交給的各項任務(wù)。
3.??? COMMERCIAL RESPONSIBILITIES 商業(yè)職責(zé)
·???????? Promote hotel sales and internal facilities.推廣酒店的銷售和內(nèi)部設(shè)施。
·???????? Inventory of operating equipment and supplies.管理運營設(shè)備和用品庫存。
·???????? Communicate with representatives of the general manager and other department heads about all relevant information they may be interested in.與總經(jīng)理代表和其他部門主管溝通他們可能感興趣的所有相關(guān)信息。
·???????? To monitor the operation of the department's profitability and performance in relation to revenue and expenditure and budget.監(jiān)控房務(wù)部有關(guān)營收支出、和預(yù)算相比之下的盈利能力和績效等方面的運作。
·???????? Prepare the budget of the housing department.籌備房務(wù)部預(yù)算。
·???????? Continue to control and analyze the cost of the housekeeping department to ensure performance against budget.持續(xù)地控制和分析房務(wù)部的內(nèi)部成本，以確保績效符合預(yù)算。
·???????? participate in the preparation of hotel strategic plan, marketing plan and target project.參與酒店戰(zhàn)略規(guī)劃、營銷計劃和目標(biāo)項目的制定。
4.??? HUMAN RESOURCE RESPONSIBILITIES? 人事職責(zé)
·???????? Ensure the efficient work of department staff within the company's human resources framework.確保部門員工在公司人力資源框架內(nèi)高效工作。
·???????? Plan for future personnel needs.籌劃未來的人員需求。
·???????? Conduct recruitment according to company guidelines.按照公司準(zhǔn)則開展招聘。
·???????? Prepare specific introductions for new employees.為新員工準(zhǔn)備具體的介紹。
·???????? Maintain comprehensive, up-to-date and customer-focused departmental standards and procedures and oversee implementation.確保全面完整的、最新的和以賓客為中心的部門標(biāo)準(zhǔn)和流程并監(jiān)管落實。
·???????? Ensure that the training needs of the staff of the department are analyzed, and the training programs designed and implemented should meet these requirements:確保對本部門員工的培訓(xùn)需求進(jìn)行了分析，設(shè)計和實施的培訓(xùn)計劃應(yīng)滿足以下要求：
·???????? Maintain training records of all direct managers and ensure that they maintain the same training records for their subordinates.維護(hù)所有直屬管理人員的培訓(xùn)記錄，并確保他們對下屬員工也保持同樣的培訓(xùn)記錄。
·???????? Carry out probationary period and formal performance evaluation according to company guidelines.按照公司準(zhǔn)則執(zhí)行試用期和正式的績效評估。
·???????? Guide, coach and instruct employees to provide constructive feedback to improve performance.指導(dǎo)、輔導(dǎo)和訓(xùn)導(dǎo)員工，提供有建設(shè)性的反饋以提高績效。
·???????? Supervise and review work plans to ensure maximum productivity in accordance with labor law.監(jiān)管和審閱工作計劃以確保按照勞動法最大化生產(chǎn)力。
·???????? Consider all holidays after the occupancy rate of the hotel.考慮酒店入住率情況后審批所有休假。
·???????? Communicate with employees regularly to maintain good relationship.定期與員工溝通以維護(hù)良好關(guān)系。
5.??? RELATIONS? 工作關(guān)系
·???????? Ensure that all potential and factual security risks are timely reported and corrected.確保及時報告和糾正所有潛在和實際的安全風(fēng)險。
·???????? Be familiar with fire fighting, emergency handling and bomb disposal procedures of all departments.熟悉所有部門的消防、緊急事件處理和炸彈處理程序。
·???????? Ensure that all emergency plans are rehearsed, implemented and strengthened to protect the safety of guests and staff.確保所有的緊急方案都經(jīng)過演練，實施和加強，以保護(hù)客人和員工的安全。
·???????? Strictly abide by the existing laws and regulations, and better implement the rules and regulations of the hotel, so as to ensure the safety of all personnel and articles inside the hotel.嚴(yán)格遵守現(xiàn)有法律法規(guī)，更好地執(zhí)行酒店的規(guī)章制度，確保酒店內(nèi)所有人員和物品的安全。
·???????? Ensure that all employees in all departments are working under safe conditions and cannot work in a damaged or dangerous environment.確保所有部門的所有員工都在安全的條件下工作，禁止在可能導(dǎo)致受傷或危險的環(huán)境中工作。
·???????? Use the safety manual technology and practice the safety working habits of the group's health and safety environment policies, and keep our environmental and pollution protection to the minimum working procedure.使用安全手冊技術(shù)并實踐集團健康、安全環(huán)境政策下的安全工作習(xí)慣，將環(huán)境污染保持在最低限度。
·???????? Ensure confidentiality and all data relating to the hotel regardless of software and hardware security.確保與酒店有關(guān)的所有數(shù)據(jù)的機密性，無論軟件和硬件安全性如何。
·???????? Adhere to hotel network and mail policy.遵守酒店網(wǎng)絡(luò)和郵件政策。
·???????? Ensure the confidentiality of information about the hotel, guest and staff, or other relevant information after the employee is in or out of office.確保在員工在職或離職后對酒店、客人和員工信息或者其它的相關(guān)信息保密。
6.??? SPECIFIC DUTIES AND ACTIVIETIES 具體職責(zé)和活動
·???????? Show the occupational health and safety policies and procedures of attention, and to ensure that all procedures in accordance with the occupational safety and health and safety guidelines to ensure that directly under the management of employees is performed according to the requirements.展現(xiàn)對職業(yè)健康和安全政策和流程的注重，并確保所有程序都按照職業(yè)健康和安全的指導(dǎo)原則安全開展，確保直屬管理的員工也按照此要求執(zhí)行。
·???????? Strengthen the sense of responsibility and comply with the regulations, policies and procedures of occupational health and safety.加強責(zé)任意識，遵守職業(yè)健康和安全的規(guī)定、政策和流程。
·???????? Familiar with hotel safety, first aid and fire emergency procedures, and strengthen awareness within the scope of supervisors.熟悉酒店安全、急救和消防應(yīng)急程序，并在主管范圍內(nèi)加強意識。
·???????? Take action to rectify the danger situation and inform the corresponding supervisor of the potential danger.采取行動整改危險情況，并將潛在危險告知相應(yīng)主管。
·???????? Responsible for the reception work of important guests, maintain a wide connection with all sectors of society, and build a good internal and external image of the company.負(fù)責(zé)重要客人的接待工作，保持與社會各界的廣泛聯(lián)系，塑造企業(yè)良好的內(nèi)、外部形象。
·???????? Your JD would be updated base on needs. We would acknowledge the latest JD signed.根據(jù)工作需要或工作調(diào)動，您的崗位職責(zé)將會被調(diào)整，以最新版本為準(zhǔn)。
JOB SPECIFICATIONS 崗位要求
Job Knowledge / Skill:
a)??? Rich in hotel and business management knowledge, Rich knowledge in related fields, Ability to interpret events or information in order to improve the present situation and demonstrate leadership management skills, Ability to communicate effectively with multiple levels.
b)??? Knowledgeable in office working system and Hotel Management System Such as Opera system. Familiar with hotel Opera system and night audit execution procedure.
c)??? Ability to speak and write fluent English in necessary.
d)??? Knowledge on third language is an advantage.
e)??? Excellent leadership ability, organizing ability, knowledge on management, own the high-level communication ability.
f)???? Communication skills are utilized a significant amount of time, when interacting with others, demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
專業(yè)及技能 :
1)???? 具備豐富的酒店及商務(wù)管理知識，豐富的相關(guān)領(lǐng)域工作知識，能夠分析解讀事件或信息，以便改善現(xiàn)在狀況表現(xiàn)出領(lǐng)導(dǎo)管理能力，高效溝通能力，能夠與多個層級溝通；
2)???? 熟練掌握Opera酒店管理系統(tǒng)和夜審執(zhí)行程序，熟練操作電腦office軟件；
3)???? 具備良好的中英文會話和寫作能力；
4)???? 會其他語言的優(yōu)先；
5)???? 卓越的領(lǐng)導(dǎo)、組織、生產(chǎn)管理能力，擁有良好的人際關(guān)系及溝通技巧；
6)???? 擁有在與他人交往時大多數(shù)時間所使用的溝通技能；代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Education:
Major in Travel Industry Management or Hotel Management.
教育水平：
旅游管理或酒店管理專業(yè)。
Experience:
a)??? Director-Rooms in a branded luxurious hotel or resorts；
b)??? Minimum of 5 - 7 years’ experiences as Hotel Manager.
工作經(jīng)驗：
1)???? 曾擔(dān)任過奢華酒店或度假酒店的房務(wù)總監(jiān)；
2)???? 至少5-7年擔(dān)任駐店經(jīng)理的經(jīng)驗。
Additional Skill required:
a)??? Adaptability to new culture, good at changing concept and understanding.
b)??? Good marketing skills.
c)??? Good communication skills.
d)??? Sharp observation.
e)??? Strong team work spirit.
f)???? Result oriented, strain capacity.
g)??? Optimistic attitude.
h)??? Gentle behavior.
i)????? Perfectionism.
j)????? Detail oriented.
k)??? Respect internal team member and external guest equally.
l)????? Willingness to help others.
m)?? Grace and elegant presentation.
n)??? Sincere and consideration.
o)??? Excellent interpersonal skills
p)??? Good Intelligence Quotient & Emotional Quotient is very crucial.
其它技能要求：
1)???? 善于接納新文化觀念和理解變化；
2)???? 優(yōu)良的銷售技巧；
3)???? 優(yōu)良的溝通技巧；
4)???? 敏銳的觀察力；
5)???? 極強的團隊合作能力；
6)???? 以追求完美結(jié)果為行為導(dǎo)向；
7)???? 迅速的應(yīng)變能力；
8)???? 心態(tài)好；
9)???? 行為沉穩(wěn)；
10)? 追求完美；
11)? 注重細(xì)節(jié)；
12)? 同等尊重外部客人與內(nèi)部伙伴；
13)? 樂于助人；
14)? 優(yōu)雅端莊；
15)???? 真誠體貼；
16)? 處理人際關(guān)系的技巧；
17)?? 高智商、高情商。
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酒店業(yè)--國內(nèi)高端酒店/5星級
100-499人
私營．民營企業(yè)
紫云玄清是金壇茅山旅游度假區(qū)首家以“維持生態(tài)、恢復(fù)生態(tài)”為規(guī)劃建設(shè)前提，打造環(huán)境優(yōu)先，山水交融，注重建筑空間與茅山自然生態(tài)景觀相互交融、和諧共生的低密度五星級標(biāo)準(zhǔn)度假酒店。該項目位于江蘇省金壇茅山旅游度假區(qū)北部核心片區(qū)，西臨茅山頤園，北接金茅公路，占地1825畝，建設(shè)用地面積約216.08畝，建筑面積3.1萬平方米，由常州紫云湖旅游開發(fā)有限公司投資建設(shè)，總投資超10億元。項目以“生態(tài)游憩、休閑度假、文化體驗”為功能定位，突出山水交融的自然特色，主要呈現(xiàn)“一核、二帶、七區(qū)”空間布局和“同心圓式”綠化結(jié)構(gòu)。其中“一核”為湖心酒店；“二帶”為入口瀑布景觀帶、濕地景觀帶；“七區(qū)”為入口區(qū)、會議綜合區(qū)、書畫院、酒店配套區(qū)、森林生態(tài)區(qū)、濕地果園、保育生態(tài)區(qū)；“同心圓式”型綠化由林地、濕地、水系、島嶼、庭院構(gòu)成。項目將按五星級標(biāo)準(zhǔn)打造高端度假型酒店，建有宴會中心、湖濱酒店、書畫院、養(yǎng)生館和客房區(qū)等，客房總數(shù)約80間，建成后擬由日本酒店運營公司運營。目前酒店主體建筑已完成，內(nèi)裝硬裝施工接近尾聲，軟裝及室內(nèi)家具陳設(shè)即將入場，預(yù)計2024年5月對外運營。
