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崗位職責/職位描述

§? 協助確保廚務部的各項活動與酒店的戰略保持一致，同時充分落實酒店的指示。

Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

§? 協助準備和更新各個部門的操作手冊。

Assists in the preparation and updates of individual Departmental Operations Manuals.

§? 組織部門的例會，保證酒店內部信息的有效溝通。

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

§? 對酒店其他部門的同事也就是我們酒店的內部客人也要保證始終如一的高品質服務。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

§? 提供及時、有效而個人化的服務，確保達到專業、高品質的工作水準。遇到不能解決的問題時，迅速匯報，確保高效的服務。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§? 與同事保證良好的溝通和和睦的人際關系。

Maintains positive guest and colleague interactions with good working relationships.

§? 利用工作輪換，豐富員工的工作內容等方法來提高工作效率和積極性。為客人提供最高品質的服務為酒店吸引更多的客人。

Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§? 知道并保證所有廚務部的所有產品符合酒店和凱悅國際的食品標準。

Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Food and Beverage Operations Manual.

§? 多多關注食品質量的改良，根據指導手冊謹慎安排員工的薪資，并且盡量高效的使用設備以節約能源。

Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

§? 更新技術，提高生產效率。

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

§? 多在廚房里協調員工和客人/員工和其他部門同事的關系， 同時協助部門總監培訓下屬員工。

Spends time in culinary areas observing employee-guest/employee-internal customer interaction, working through Heads of Department to coach employees as necessary.

§? 審查菜單和分析菜譜，決定所需原材料，勞動力，成本和菜肴的價格。

Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items.

§? 充分落實凱悅溫情和餐飲部經典20條。

Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

§? 通過適當的培訓，增強我們員工的技能，提高廚房的工作效率。

Develops the skills and effectiveness of all Kitchen employees through the appropriate training, coaching, and/or mentoring.

§? 合理的給員工安排工作，并且賦予適當的權利。更好的鍛煉員工以保證廚務部的順利安全運作。

Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.