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崗位職責/職位描述

§? 確保遵循品牌承諾并始終提供優異的對客服務。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

§? 適當時為其他部門的內部客人提供優質服務。

Provides excellent service to internal customers in other departments as appropriate.

§? 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§? 與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

§? 與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

§? 按照客人消費的項目計算賬單費用

Computes bill and accepts payment

§? 按要求執行收銀員職能。

Performs the function of cashier as required.

§? 核對收取的現金，確保所收現金都是真鈔。

Verifies cash received ensuring only genuine money been collected.

§? 核對所有客人呈交信用卡，確保所有信用卡都在有效期內。

Verifies all credit cards presented by guest before to validity of the card.

§? 根據行業、公司和酒店對于餐飲部職能要求的變化做出反應。

Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

§? 在任何時間表現負責的行為，并以積極的形象代表酒店管理團隊和凱悅國際。

Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

§? 需要時參加培訓課程和會議。

Attends training sessions and meetings as and when required.

§? 執行分派的任何合理任務和額外職責。

Carries out any other reasonable duties and responsibilities as assigned