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崗位職責(zé)/職位描述

崗位職責(zé)：

1. Supervise the Front Office team to ensure optimum occupancy and average and average room rate for the purpose of maximizing revenue
管理前廳團隊，確保適宜的客房入住率和平均房價，以達到酒店收入最大化。
2. To attend P& L meeting, check the statement for variances in the Front Office and establish reasons for the variance
參加損益會議，核查前廳的損益差異情況以及產(chǎn)生差異的原因。
3. Highlights important points from Daily VIP arrival list, occupancy forecast vs. actual occupancy. Highlights VIP arrivals, reviews meeting and banquet functions for the day, reviews positive and negative comments received, informs employees on room status situation.
對重要的關(guān)注點要引起重視，包括當(dāng)日到店貴賓抵店報表、入住率預(yù)測和實際入住率。關(guān)注貴賓的到店，回顧當(dāng)日的會議和宴會廳使用，回顧收到的正反面意見，向員工通報房態(tài)。
4. Prepares annual budget and CAPEX for the department
準備年度預(yù)算和部門的資本支出.
5. Establishes and maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted hotel occupancy.
建立和維護部門的組織、人員結(jié)構(gòu)和工作效力，在酒店每日的預(yù)測入住率的基礎(chǔ)上能保持良好的運作。
6. Works with the Talent Recruitment, Management and Development to ensure employee orientation, training and succession planning is carried out to standard
實現(xiàn)有才能的員工的招聘、管理和發(fā)展，確保員工的入職培訓(xùn)、工作培訓(xùn)和梯隊計劃能有效實施，達到標(biāo)準。
7. Identifies career goals and guides employees in their career growth and development.
確認員工的職業(yè)目標(biāo)，并指導(dǎo)員工的職業(yè)成長和發(fā)展。
8. Conducts appraisals for Assistant Managers and oversees the appraisals of the other staff in Front Office.
對大堂副理的工作進行評估，檢查前廳其他員工的評估。
9. Creates a positive and highly motivated working environment that promotes and develops teamwork.
建立能提升和發(fā)展團隊協(xié)作的積極主動的工作環(huán)境。
10. Utilizes and develops communication tools and channels for the dissemination of information amongst all sections and divisions.
利用發(fā)展溝通工具，發(fā)展溝通渠道，向各部門傳遞信息和工作。
11. Constantly reviews the current procedures and practices to ensure they are simple for staff
不斷的回顧當(dāng)前的程序和操作，確保對員工來說容易簡單掌握。
12. To ensure our guest are delighted at every contact
確保客人每次都能滿意。
13. Promptly handles guest complaints, and informs the necessary department heads when appropriate.
快捷的處理客人的投訴，適當(dāng)?shù)臅r候知會相關(guān)部門領(lǐng)導(dǎo)。
15. Know system operation procedures（OPERA system etc and SAFE LOCK system etc. ）
了解系統(tǒng)操作程序 （OPERA和SAFE LOCK系統(tǒng)）。
16. Approve upgrades and special amenities
批準客房升級和特別歡迎品。
17. Prepares efficient work schedule for the Front Office Staff, arranging Day offs and Annual leave, taking into consideration hotel occupancy and forecasts and any large group movements, especially those with early or late arrivals or?departures
為前廳員工準備有效的工作日程，考慮酒店住房率預(yù)測和任何大型團隊的行動，特別是那些提前或延遲抵店、離店的團隊，據(jù)此安排員工的工休和年假。
18. Prepares and submits budget and forecast for all sections, to reviews departmental profit and loss and Develops yearly capital expenditure requirements.
準備和提交前廳各部門的預(yù)算和預(yù)測，回顧部門的損益及部門年度資金支出需求。
19. Ensures that employee noral is conducive to a productive team environment and actions employee motivation
確保員工的工作情緒有利于團隊高效工作環(huán)境，適時鼓舞員工士氣。
20. Be familiar with hotel emergency response as Fire, Power Outrage, Bomb Threat, Typhoon Warnings, etc.
熟悉酒店的應(yīng)急預(yù)案，如火災(zāi)，暴力事件，炸彈恐嚇，臺風(fēng)警報等。
21. Make sure everything is working on the premise of guest satisfaction, assist department improve the quality of the guest services.
確保一切工作以客人滿意度為前提，協(xié)助各部門提高對客服務(wù)質(zhì)量。
Abide by the Himalayas Qingdao Hotel Associates Handbook.
遵守青島證大喜瑪拉雅酒店員工手則。

任職資格
1.Preferably college graduate or equivalent in experience
大學(xué)專科畢業(yè)以上或同等經(jīng)驗
2.Minimum 6 years’ experience in Front Office operations
5年以上從事前廳部工作經(jīng)歷
3.Verbal and written facility Good English oral expression ability
口頭表達和書面表達能力強 良好的英語口語表達能力
4.Personable, aggressive
相貌端莊，要求上進
5.At least 25 years of age
25歲以上
6.Must have working knowledge of Housekeeping operations and must understand functions of and be able to co-operate with closely related departments
必須了解客房部相關(guān)知識以及具有與密切合作部門協(xié)作的能力
7.Good human relations is a must
人際關(guān)系良好