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崗位職責/職位描述

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Monitors Housekeeping personnel
to ensure guests receive prompt and courteous service

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監督客房部工作人員，確保客人得到及時和禮貌的服務。

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Monitor Housekeeping personnel
to ensure rooms, and particularly those of priority members, known repeat
guests and other VIP’s receive special attention

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監督客房部工作人員，確保客房，特別是優悅會會員、熟客和其它貴賓的客房得到特別重視。

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Informs other operating
departments of Housekeeping matters, which concern notably the Front Office, to
ensure accurate room status, in addition to communicating with Engineering and
the Laundry

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除與工程部和洗衣房進行溝通外，還要向其它業務部門，特別是確保前廳部了解準確的客房狀況。

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Schedules routine inspections
by supervisors, of all housekeeping areas including occupied and non-occupied
rooms

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進行具體時間安排，由主管據此對所有客房區域，包括入住和未入住的房間進行日常視察。

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Inspects guest rooms in all
Housekeeping areas on a regular basis to ensure furnishing, facilities and
equipment are clean and in good repair, well maintained and replaced /
refurbished as required

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定期對所有客房區域進行視察，以確保家具、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。

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Appraise appearance, discipline
and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary

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對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接采取糾正措施。

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Follows up on progress of
agenda items covered in regular meetings

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對日常會議上討論的議程事項的進展程度進行跟進。

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Ensures Housekeeping personnel
are familiar with in house facilities for the purpose of assisting guests

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確保客房部工作人員熟悉酒店的各項內部設施，可以向客人提供各種協助。

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Maintains a steady flow of
communication to the Executive Housekeeper on all matters affecting the
Housekeeping Department

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堅持就影響客房部工作的各種問題向行政管家進行匯報 。

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Supervises outside contractors
to ensure contractual compliance

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對外來承包商進行監督，以確保合同合規。

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Ensures that consumption of
guest supplies is under control

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確保客用品的消耗得到控制。

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Assists in monitoring and
controlling Housekeeping procedures including lost and found, key control,
security and emergency procedures, health and safety for employees and guests

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協助監督和控制客房部的相關工作程序，包括失物招領、鑰匙管理、安全和緊急情況處理工作程序以及關于工作人員及客人健康和安全的規定。

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Works with the assist Executive
Housekeeper on routine cleaning programs including spring cleans, etc

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與行政副管家一起管理例行清掃活動，包括春季大清掃等。

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Acts on behalf of the assist Executive
Housekeeper in his / her absence as assigned

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當行政管家缺席時代理其工作。

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Works with Superior and Human
Resources on manpower planning and management needs

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與上級領導和人力資源部一起進行人力規劃和管理需求。

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Works with Superior Director of
Finance in the preparation and management of the Department’s budget.