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崗位職責/職位描述

1.Ensure LQA standards are implemented and delivered to every guest.

在對客服務中遵守和執行LQA。

2.Implement up-selling and ALL member enrollment, to maximize room revenue & guest loyalty.

執行前臺房間銷售升級和雅高心悅界會員招募計劃，以最大化收益和客人忠實度。

3.Honesty?is a work basis, ensure implement on work with honesty?all times.

以誠信為工作基本，在任何時候都需要誠實的執行酒店所有財務制度。

4.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

掌握酒店產品知識，確保貴賓及活動信息的時效性和準確性。

5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.

掌握酒店產品和當地情況的高度了解，以便為客人提供信息咨詢服務。

6.Completed the details of conference or group resumes are met.

完成團隊接待，檢查團隊操作的細節需要達到客人要求。

7.Ensure and maintain the PSB upload is accurately.

掌握和保證前臺外事傳輸的正確性。

8.Maintains information security standards compliance of Front Office at 100%.

確保所有信息安全標準都被百分之百的執行。

9.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，該部門有權更改或補充該職位描述。

10.Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。

11. Focuses on the stay experience for ALL members.

致力于提升雅高心悅界會員的入住體驗。