免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責/職位描述

·?Sell the AccorHotels products and services using up-selling and suggestive selling techniques.

運用銷售技巧和房間銷售升級技巧推廣雅高酒店集團的產品和服務。

·?Promote the Hotel’s products and services.

推銷酒店的產品和服務。

·?Maintain a high level of product and service knowledge about all AccorHotels in your region.

充分了解所在地區的雅高酒店集團成員的產品和服務。

·?Develop and maintain a regular pattern of sales calls.

制定并保持定期銷售拜訪模式。

·?Prepare and execute action plans which increase reservation sales and associated business.

準備和執行增加預訂銷售和相關業務的工作計劃。

·?Record and process reservations made by phone/fax/email.

記錄和處理通過電話、傳真、電子郵件進行的預訂。

·?Accept wait list reservations.

接受等候單上的客人預訂。

·?Process amendments to reservations such as extensions, early departures, etc.

修改延期和提前離店等特殊情況的預訂記錄。

·?Manage “no show” reservations by investigation and recording of same situations.

調查和記錄未按預訂抵店的預訂情況。

·?Record special billing arrangements for groups and conventions.

對團隊或會議的特別賬單安排進行記錄。

·?Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.

與前廳部經理或財務經理聯系要求信用審批的預訂事宜。

·?Maintain knowledge of special rates/ offers/ promotions.

掌握關于特價、酬賓、促銷活動的信息。

·?Monitor reservation levels and inform Managers of current and future occupancy rates.

監測預訂情況，并向經理通報目前和將來的入住率。

·?Prepare reports as requested (e.g. to travel agents, business houses, etc).

按照要求準備報告（如給旅行代理人和商業機構的報告等）。

·?Prepare reservation sales reports.

準備預訂銷售報告。

·?Ensure that account information confidentiality.

確保客戶資料高度機密性。

·?Ensure LQA standards are implemented and delivered to every guest.

在對客服務中遵守和執行LQA。

·?Handles guest and Hearitiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

禮貌且高效地處理客人及心藝家的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告

·?Deliver all guests’ messages, mail and fax are handled and distributed properly.

正確處理所有客人的留言、郵件及傳真。

·?Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries.

完全理解和掌握酒店所提供的所有服務以便回復客人的任何問詢。

·?Keep?cleanliness and maintenance of the Service Center, equipment and storage.

保持總機工作場所，設施及儲藏室的干凈并妥善保養。

·?Responsible for the provision of friendly and efficient service to all callers.

負責向所有來電者提供友善、有效的服務。確保部門內的溝通順暢。

·?Carry out disciplinary actions in line with hotel procedures.

按照酒店規章制度對不合適的行為采取相應措施。

·?Maintains positive colleague interactions with good working relationships.

與同事保持基于良好工作關系的接觸。

·?Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues.

保證在不同班次之間保持持續和有效的溝通。