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Follow relevant regulations strictly to ensure equipments in hotelrunning normally.
嚴格遵守有關規章制度 確保酒店的設備的正常運行。
Ensures that all staffs deliver the brand promise and provideexceptional guest service at all times.
確保所有員工遵循品牌承諾并始終提供優異的對客服務。
Ensure staffs also provide excellent service to internal customers inother departments as appropriate.
確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。
Handles all guest and internal customer complaints and inquiries in acourteous and efficient manner, following through to make sure problems areresolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handles guest and staff enquiries in a courteous and efficient manner,reporting complaints or problems if no immediate solution can be found, whilstfeeding back a prompt follow up.
友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。
Maintain positive guest and colleague interactions with good workingrelationships.
與顧客和同事要有良好的合作關系。