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Leading for the front desk team in order to achieve better service standards in terms of guests and associates satisfaction. Ensuring the department is well maintained and in keeping with the company’s integrity and image. Organising adequate/more training for all associates in front desk for individual ‘self’ improvement. Train and monitor all front desk staff to provide Marriott professional service to all guests, and ensure guest satisfaction. Make team strategy to achieve team goals of the year, such as enrolment, upselling.
監督領導整個前臺團隊的工作，在取得客人和員工雙方滿意回應的前提下，達到更好的服務標準。確保整個部門得到良好的運轉與維護，保持其符合整個酒店品牌的正面形象。為所有前臺員工建立組織充足的培訓計劃使其能夠得到良好的個人發展。培訓和監督所有前臺員工提供給客人專業的萬豪服務，維持客人的滿意度。為了獲取年度的團隊目標而制作團隊計劃，例如會員，增銷。