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崗位職責/職位描述

Job Summary
職位簡述
To provide luxury suite occupants with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards.
為居住于奢華套房的客人提供全方位的管家服務，讓客人從到店至離店享有專業化、個性化的服務。根據酒店標準，以周到和高效的服務態度滿足客人的喜好和要求。

Key Duties and Responsibilities
主要義務和職責
Oversee the daily tasks to be carried out by the butler team.
查看管家團隊每日工作任務。
Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay
負責服務指定奢華套房的客人，在客人入住期間，預見客人的喜好和需求。
Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information.
確保在客人入住前獲取客人的喜好信息及數據，如有必要，可以聯系客人的助理或他人收集更多的信息。
Ensure the suite is prepared and ready as per guest preference prior to arrival.
確保在客人入住前已經根據客人的喜好精心地將套房準備好。
Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite.
在車道門口為奢華套房的客人提供熱情、個性化的歡迎儀式，陪同客人前往套房。
Carry out in-room check in.
房內辦理入住手續
Attend to guest luggage and belongings as per guest preference in unpacking storage and other.
根據客人的喜好整理好客人的行李。
Handle and prepare guest dry cleaning or laundry as per guest requests
根據客人的要求處理衣物干洗或將衣物送至洗衣房清洗。
Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay
將客人的喜好和要求在管家團隊中進行分享，確保每位管家能夠在客人住店期間為客人提供個性化服務。
Anticipate guest needs throughout the day.
在客人住店期間，預見客人需求。
Prepare guest agenda or schedule including reservations, activities and other and communicate to other departments accordingly.
為客人準備行程安排如做預訂、活動安排或其他，并與其他相關部門分享信息。
Communicate any special needs, food requests or disabilities to the respective departments
如客人有特殊需求、飲食需求或其他，請告知相關部門。
Attend daily briefing carried out by Butler Manager
參加由管家經理主持的例會。
Communicate and follow up on all guest requests in and out of the resort in an efficient and timely manner.
以有效、快捷的方式溝通及跟進客人對酒店內部或外部的要求。
Attend to duty on time in the correct uniform well groomed.
按時到崗、穿著得體的制服，良好的儀容儀表。
Carry out proper hand over to other shifts handling the guest ensuring the guest preferences are followed through at all times.
更換班次時進行詳細的交接，確保同事知悉客人的喜好并迎合。
Ensure all required tools are prepared and ready at the beginning of each shift.
確保在每個班次開始之前準備工作已就緒。
Ensure all F&B and amenity preferences are served and refreshed daily.
根據客人喜好準備餐飲禮品并確保食品新鮮。
Attend trainings when requested.
參加培訓，如有安排需要。
Follow up daily on guest restaurant preferences and communicate any changes to the F&B department.
跟進客人每日飲食喜好并將任何飲食變化告知餐飲部。
Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance.
提供離店服務、交通行程安排、航班信息確認以及下個目的地的協助。
Attend to guest belongings and luggage as per guest preferred packing instructions.
根據客人喜歡的收拾行李的方式為客人準備好行李。
Have full knowledge of all resort services, hours, and locations around the resort.
具備豐富的酒店服務知識、時間概念以及熟悉酒店周邊地區。
Have full knowledge of all concierge services available in the local area, including distances, times, and locations.
具備豐富的本地禮賓服務知識，包括距離、時間以及地點信息。
Have thorough knowledge of the resort PMS system being able to carry out in room check in and check out of guests.
完全熟悉PMS系統的操作，能夠為客人在房內辦理入住和退房手續。
Carry out any other job-related tasks requested by the resort.
完成其他與工作相關的任務。
Perform F&B Service as required inside respective suites and areas.
在客人的套房內提供餐飲服務，如果有需求。