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崗位職責/職位描述

Job Summary
職位簡述
To provide an efficient Reception service to all guests, offering information and giving particular attention to all guest special requirements. Ensuring all check-ins and check-outs run smoothly and that all cashiering transactions and processed promptly and correctly both during the day and night. Also, offering a more personalized service with the same concepts mentioned earlier but on an Executive level.
為所有客人提供有效的接待服務，提供信息，特別關注客人的特殊要求。確保所有客人辦理入住和退房順利，所有出納事務和處理及時和正確。此外，提供更個性化的服務更好服務客人。

Key Duties and Responsibilities
主要義務和職責
Adhere to all Resort rules and regulations as per service standard policies and procedures, and follow all communications briefed by the reception manager.
堅持所有酒店規章按照服務標準的政策來操作，并遵守接待經理提及的事項。
Attend to duty timely and wearing the correct uniform, name badge and well groomed.
準時上班，穿著正確的制服，佩戴名牌，保持良好的儀容儀表。
Attend to daily tasks in a timely and efficient manner as per Resort standards.
按照度假村標準，按時、高效地完成日常工作。
To assist guests in all their needs throughout their stay and ensure all guests are assisted in a warm and personalized manner as per Resort Standards.
在客人的整個住宿過程中，為客人提供所有需要的服務，并確保對所有客人都能以一種溫馨的、個性化的方式給予幫助。
Hand over accurate information to next shift.
把準確的信息交接給下一個班次。
Be able to handle all office equipment, computer and other duty related equipment.
能使用所有辦公室設備、電腦及其他相關設備。
Attend daily briefing conducted by the Team Leader at the beginning of the shift.
在班前參加每日例會。
Carry out guest check in, check out and requests as per resort standards.
按酒店的要求給客人客人登記入住，退房。
Be fully trained on the resort PMS system, handling Check-in and check outs of guest as per Resort Standards.
得到充分的酒店PMS 系統培訓 ，按酒店標給客人處理入住和退房。
Be fully trained on walk in reservations and up-selling procedures to ensure resort revenue is maximizes and guest satisfaction.
在上門預訂和銷售過程中進行充分的培訓，確保酒店的收入最大化和客人的滿意度。
Issue keys to guests ensuring all security measures, as per procedures, are adhered to at all the time.
按照程序給客人發放房卡，確保做到所有的安全措施。
Communicate any guest requests or reservations to the call center for follow up and communication is given back to the guest.
將客人客人的請求或預訂信息傳達給呼叫中心進行跟進，并將回復給客人。
Assume full responsibility of own cash float from receipt to handle over to the next shift ensuring all resort policies for handling floats are adhered to at all times.
按照度假村政策承擔全部責任關于現金收據辦理和移交給下一班次。
Ensure that the reception is kept tidy and clean at all times whilst on duty.
在當班期間，確保前臺的整潔和干凈。
Have full knowledge of special promotions, events and resort activities at all times and have basic concierge knowledge of local sites and destinations.
要充分的了解各種特殊的促銷活動、活動和度假活動，并對當地網站和目的地有基本的知識。
Deal with currency exchange and transactions according to resort policies and procedures.
根據度假村政策和程序處理外匯交易。
Ensure that all daily revenue transactions according to resort policies and procedures.
確保所有的日常收入都按照度假村的政策和程序進行。
During night shift assist Team Leader in carrying out PMS night audit and prepare and review all reports including daily operational results to be forwarded to management.
在夜班期間協助主管做夜審，并準備和檢查所有報告，包括日常運營的結果，并將之提交給管理層。
Be trained on respective tasks and duties in the case of life and safety, fire or other emergency procedures.
對各自的任務和職責進行培訓，關于安全、火災或其他緊急程序。
Attend departmental training sessions as requested.
按要求參加部門培訓。
Be flexible in working hours and scheduling as per requirement by the resort.
根據酒店的要求，在工作時間和日程上合理安排。
Assist with other job-related tasks when requested.
在需要的時候協助完成其他工作相關的工作
Ensure guest information is kept confidential at all the time as per resort standards.
確保客人的信息在任何時候都是保密的。
Communicate correctly and efficiently with other guest services departments to ensure guest satisfaction.
與其他客戶服務部門正確有效地溝通，確保客人滿意。
Have full knowledge of all resort accommodation types, additional preferences available on request, and rates related to the respective accommodation type.
充分了解所有度假酒店類型，提供額外的優惠要求，以及各自的住宿類型。
Contribute to achieving departmental goals.
促進部門目標的實現。

Maintain quality documentation.
保持文檔記錄的質量。