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崗位職責(zé)/職位描述

Job Summary

職位簡述

As a GM - Restaurant your role is to assist the Director of Food and Beverage in achieving the stated objectives in sales, cost control and employee retention whilst ensuring the highest standard of guest experience.

作為餐廳總經(jīng)理，您的角色是協(xié)助餐飲負(fù)責(zé)人達(dá)成銷售，成本控制和員工保留的既定目標(biāo)，同時(shí)確保客人體驗(yàn)的最高標(biāo)準(zhǔn)。

Key Duties and Responsibilities

主要義務(wù)和職責(zé)

To be responsible for all FSMS related work in his department

全面負(fù)責(zé)部門的FSMS相關(guān)工作

Ensure that all service standards comply with Forbes standards

確保所有服務(wù)標(biāo)準(zhǔn)符合福布斯標(biāo)準(zhǔn)

Ensure guests are welcomed by staff, seated, and attended to warmly and courteously at all
time and address guest issues during service according to company procedure.

確保客人受到員工的及時(shí)歡迎，一直熱情周到，并根據(jù)公司政策及標(biāo)準(zhǔn)解決客戶問題。

Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines, and training programmes.

確保對所有政策，程序，標(biāo)準(zhǔn)，規(guī)格，準(zhǔn)則和培訓(xùn)計(jì)劃時(shí)刻有著全面深刻地了解。

Ensure company objectives are achieved regarding sales, service, quality, appearance, and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment.

通過培訓(xùn)員工的維持積極和富有成效的工作環(huán)境來確保企業(yè)的銷售，服務(wù)，質(zhì)量，外觀和衛(wèi)生設(shè)施的目標(biāo)。

Oversee employment performance appraisals are followed and completed on a timely basis.

監(jiān)督員工績效考核按時(shí)跟進(jìn)和完成。

Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team.

與前臺(tái)接待及預(yù)定中心一起協(xié)作以確保餐廳預(yù)訂量最大化。

Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate.

保持對餐廳菜單的全面了解，并懂得運(yùn)用正確的葡萄酒知識(shí)，以便在適當(dāng)時(shí)向客人積極銷售產(chǎn)品。

Proactively communicate with the kitchen regarding menu changes, availabilities, and specials.

隨時(shí)主動(dòng)與廚房團(tuán)隊(duì)交流溝通菜單的更改、菜品的可用性及每日特薦菜品等信息。

Ensure that staffing requirements are addressed, and applicants selected according to company procedures.

確保餐廳人員配備要求得到解決，候選人錄取根據(jù)公司有關(guān)程序和要求進(jìn)行篩選和錄用。

Ensure adherence to cash handling and reconciliation procedures in accordance with company policy.

確保現(xiàn)金處理和對賬程序嚴(yán)格遵守公司規(guī)定并按照政策執(zhí)行。

Identify business opportunities which provide greatest return on investment aligned with company strategy.

尋找符合公司戰(zhàn)略的最大投資回報(bào)商業(yè)潛在機(jī)會(huì)。

Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed.

管理餐廳的相關(guān)報(bào)告和分析，以確保成本效益目標(biāo)的達(dá)成并努力超越。

Maintain responsibility for leading, inspiring, and motivating the restaurant team to achieve workforce stability, productivity, and loyalty.

保持對領(lǐng)導(dǎo)、鼓勵(lì)和激勵(lì)餐廳團(tuán)隊(duì)的責(zé)任，保證員工工作的穩(wěn)定性、效率以及忠誠度。

Works as a team, liaises and coordinates with team, peers, and other senior managers of all divisions

以良好的團(tuán)隊(duì)意識(shí)，與團(tuán)隊(duì)成員及別的部門管理層進(jìn)行有效協(xié)調(diào)溝通。

Responsible for adding, modifying, and checking the P&P, SOP of the department.

負(fù)責(zé)所在部門的政策與程序和標(biāo)準(zhǔn)操作流程的新增、修改和審核

Executes any other work or responsibility within his scope of duty given by the superior

協(xié)助上級(jí)執(zhí)行完成相應(yīng)職責(zé)工作。