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崗位職責/職位描述

Job Summary
職位簡述
To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards.
為業主VIP客人提供全方位的管家服務，讓客人從到店至離店享有專業化、個性化的服務。根據酒店標準，以周到和高效的服務態度滿足客人的喜好和要求。
Key Duties and Responsibilities
主要義務和職責
Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay
負責服務指定奢華套房的客人，在客人入住期間，預見客人的喜好和需求。
Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information.
確保在客人入住前獲取客人的喜好信息及數據，如有必要，可以聯系客人的助理或他人收集更多的信息。
Ensure the suite is prepared and ready as per guest preference prior to arrival.
確保在客人入住前已經根據客人的喜好精心地將套房準備好。
Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite.
在車道門口為奢華套房的客人提供熱情、個性化的歡迎儀式，陪同客人前往套房。
Carry out in-room check in.
房內辦理入住手續。
Attend to guest luggage and belongings as per guest preference in un packing storage and other.
根據客人的喜好整理好客人的行李。
Handle and prepare guest dry cleaning or laundry as per guest requests
根據客人的要求處理衣物干洗或將衣物送至洗衣房清洗。
Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay
將客人的喜好和要求在管家團隊中進行分享，確保每位管家能夠在客人住店期間為客人提供個性化服務。
Anticipate guest needs throughout the day.
在客人住店期間，預見客人需求。