- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-6.5千
- 職位有效期：2026-03-16至2026-06-14
- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-6.5千
- 職位有效期：2026-03-16至2026-06-14
職位：前臺資深主管/主管 Supervisor/Team Leader - Front Desk
崗位職責/職位描述
Job Summary
職位簡述
To ensure the daily reception desk operation is prepared and assisted in order to ensure no guest’s demand gets delay due to foreseen
requirements. Through preparation and control of collected guest information, ensures that guest arrivals and departures are as efficient and
courteous as possible. The team leader is also the main communication with housekeeping and the call center when requests are carried out.
確保每日前臺運作準備充分和得到應有的協助，以確保及時滿足客人可預期的需求。通過準備和收集到的客人信息，前臺主管要確
保客人的到店和離店都高效順暢。在于客房部和總機的溝通中，前臺主管也扮演著重要角色。
Key Duties and Responsibilities
主要義務和職責
Adhere toall Resort rules and regulations as per Service Standard Policies andprocedures, and follow all communications briefed by the RAM/FDM.
根據服務標準的政策和程序，遵守所有的旅游規則和規定，并跟進 RAM/FDM 在例會上交代的事項。
Attend toduty timely and wearing the correct uniform, name badge and well groomed.
準時上班，穿著正確的制服，佩戴名牌，精心打扮。
Attend toduty timely and efficient manner as per resort standards.
按照度假村標準，按時、高效地履行職責。
Conductdaily briefing and ensure attendance of all team.
進行每日例會確保所有成員出勤。
Hand overaccurate information to next shift/ Prepare daily briefing sheet.
交接班要把準確的信息給到下一班次。
Prepare theduty roster for all Team members and ensure that Civil soft been updated.
準備所有團隊成員的班表并更新系統。
Arrange mealbreaks for every shift.
安排每一班次的用餐時間。
Be fullytrained on using the resort PMS system and have the ability to assist thereception desk when required to do so.
充分培訓使用PMS 系統，并有能力在需要的時候協助前臺接待。
Ensure thatthe guest reservations are complete with all the necessary information,according to resort and municipality standards.
確保客人的預定要根據度假村標準補充所有必要的信息。
Allocaterooms to ensuring all information is correct and according to reservationspecifications.
按照預訂的要求分配房間以確保所有的信息都是正確的。
Prepare 7days group forecast and allocate it accordingly.
預測七天內的團隊到店情況，并作相應的工作分配。
Ensure thatany special requirements or requests are followed up by trace and communicateto the respective departments.
確保任何特殊的需求或要求都要與各個部門進行溝通并跟進。
In case ofmissing information this is communicated back to the reservation department inorder to retrieve the information prior to the guest arrival.
如果信息不全，需要和預訂部溝通，以便在客人到達之前獲得相關的信息。
Review thesuite and Imperial Club availability to brief the team on upsellingopportunity.
檢查皇家俱樂部的可賣房給團隊成員增銷機會。
Drive theachievement of the upsell program
推動增銷項目。
Ensure thathigh balance report and traces been checked.
確保檢查 High balance 報告和 Traces 報告。
Carry outguest check in, check out and requests as per resort standards.
按照酒店的標準給客人辦理入住和退房。
Superviseall tasks are carried out properly by all agents.
監督所有工作都正常進行。
Ensures thatthe preferences and requests are allocated prior guest arrival.
確保客人到達之前按照客人的喜好安排。
Ensure thePMS system daily reports and updated hold the correct information distributedto all departments.
確保 PMS 系統的日常報告更新，把握正確的信息分發到各個部門。
Ensures alldeparting guest folios are complete with the correct information and billinginstructions have been followed, and rate charges are correctly billed.
確保所有離店客人的帳單信息是正確并按照帳單明細付費，確保所有的費用是正確的。
Identifiesdaily traces and action required on guests’ requests, special occasions andother sub departmental follow up, and distributes this to all sub departmentalmanagers.
識別客人要求跟進、特殊場合和特殊情況和其他部門一起跟進并將這些信息分發給所有的部門經
理。
Communicatewith Housekeeping Co-coordinator for departure, discrepancy report.
與客房管理協調人員進行溝通，并檢查差異報告。
Updatebriefing board in back office with daily and weekly events and promotions, andany other information to be brought to attention to everyone.
每天更新例會內容和每周的會議和特別活動，和任何其他信息都要和所有團隊成員分享。
Provideother assistance to the guest services team which might be requested inaddition to the daily tasks.
除了日常工作內容，為賓客服務團隊提供其他的幫助。
Have fullknowledge of all resorts accommodation types, additional preferences availableon request, and rates related to the respective accommodation type.
充分了解所有酒店的住宿類型，額外附加服務，以及與住宿套餐相關的價格。
Ensure guestinformation is kept confidential at all the time as per resort standards.
確保客人的信息在任何時候都是保密的。
Have fullknowledge of all events, conventions, and special promotions happening in theresort.
充分了解度假村內發生的所有事件、會議和特殊促銷活動。
Oversee andensure the daily collateral stock is accurate and prepare requisitions forcollateral when required.
監督和確保每日的庫存準確無誤，并在需要時提前準備。
Maintainquality documentation.
保持質量文檔。
Skills, Experience & Educational Requirements
技能、經驗和教育要求
Communication – Understand basic English and Speak Fluent Mandarin
溝通-了解基本的英文和講流利的普通話
Previous experience would be advantageous
有相關工作經驗者優先
Strong interpersonal skills
有較強的人際交往能力
