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崗位職責/職位描述

Job Summary?

崗位總結

To be the initial point of contact for the resort customers to provide all customers thru call with the highest level of customer service, exhibiting interest, enthusiasm and a professional image.

作為度假區客戶的初始接觸人，通過接聽客戶來電為所有客戶提供最高水平的客戶服務，展示興趣、熱情和專業形象。

Key Duties and Responsibilities

主要義務和職責

Process incoming and outgoing calls accurately.

準確地處理接入和撥出電話。

Listens, questions and analyses to determine underlying needs of customers. Rectify whenever possible, the customer’s concerns.

通過傾聽，提問和分析以確定賓客的潛在需求，盡可能消除賓客的顧慮。

Provides accurate information to the customers in a clear, courteous and professional manner.

以清晰，禮貌和專業的方式向客人提供準確的信息。

Follow the various operating systems and procedures to serve the guest in a proper manner.

遵循各種操作系統和程序，以適當的方式為賓客服務。

To handle, log, action and follow up on any guest queries as quickly as possible. Liaise and follow up with all departments concerned to ensure customer satisfaction.

盡快處理，記錄，行動和跟蹤任何客人的查詢，與所有相關部門聯絡并跟進，確保賓客滿意。