- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：25-45
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：9千-1.1萬
- 職位有效期：2026-03-16至2026-06-14
- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：25-45
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：9千-1.1萬
- 職位有效期：2026-03-16至2026-06-14
職位：客房運營經理 Manager, Housekeeping Operations(儲備)
崗位職責/職位描述
Job Summary
職位簡述
To assist the Assistant Director of Housekeeping to monitor and coordinate all aspects of the resort housekeeping operation, including guest rooms and corridors
協助客房副總監監督和協調度假酒店客房營運的所有區域，包括酒店客房和走廊。
Key Duties and Responsibilities
主要義務和職責
Oversee and coordinate all staffs ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
監督和協調所有的員工，確保顧客收到及時、周到的服務，并且所有的營運區域按照度假酒店標準和程序運營。
Responsible for departmental roster / manning
負責部門排班表/人員配備情況。
To conduct Shift Briefings with Guest Room Valets, Team Leaders and Assistant Managers, with relevant information on day to day operations.
將日常營運中的相關信息同客房服務員，主管及副經理進行班前會議。
To champion daily call requests, maintenance job order, etc. to make sure there is no discrepancy or late close out.
支持日常呼叫請求，維護工作訂單等，確保沒有差異或延遲關閉。
To assist in documentation of projects such Departmental Meeting, Trainings.
協助編制部門會議，培訓等項目文件。
To liaise closely with Front Office and Facilities with regards to the Preventive Maintenance Program and Pest Control.
有關翻新計劃和蟲害防治計劃同前廳部和工程部保持緊密聯系。
Responsible for a smooth turnaround of the operations and to liaise with Front Office regarding late check outs that will impact the midnight turnover.
負責部門運營的順利進行，同時關于影響午夜營業額的遲退房情況與前廳保持密切聯系。
To assist Evening Team Leader in developing GRA’s improvement of quality in room cleaning / turndown and to develop excellent customer awareness skills.
協助下午班主管提高房間清潔、夜床服務的GRA質量改善同時培養優秀的顧客意識技能。
Responsible for linking the Housekeeping and Front Office coordinators to ensure daily delivery of room turnover is completely linked with FO guest arrival patterns.
負責將客房同前臺的協調員聯系起來，確保客房每日的周轉率同前臺客人入住率完全聯系在一起。
To liaise with VIP Services and Guest Services to ensure their room type priority is also linked with the Housekeeping room turnover.
與VIP服務和顧客服務團隊緊密聯系確保他們的房間類型優先，同時也要與客房部的出房率聯系在一起。
To champion the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties.
支持日常計算生產力，時間和行為等的方式，確保資源的合理利用。
Carry out inspections of all areas.
對所有區域進行檢查。
Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floor areas as per? hotel standards.
協調和管理房間深層清潔和特殊任務的計劃安排，確保所有房間和走廊區域符合酒店標準。
Monitors and reports to the Assistant Director of Housekeeping regarding the upkeep of furnishings, facilities, and equipment.
監督和報告客房副總監有關家具，設施和設備的維護。
Carries out good communication with team members ensuring performance is effectively managed.
與團隊成員進行良好的溝通，確保有效管理績效。
Ensures all team members are attending to duty in proper uniform, on time and well groomed.
確保所有組員穿著適當的統一著裝，準時、衣著整潔的來上班。
Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
確保客房及走廊的清潔和維護達到最高標準。
Oversees and monitors usage of guest room supplies and amenities are at a realistic cost.
監控客房備品和易耗品的使用量處于可控成本內。
Ensures and oversees any outside contractors are working as per contract and hotel standards at all times.
確保和監控所有外包人員的工作始終按照外包合同和酒店標準。
Oversees and controls that Housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests.
監督和控制客房的管理程序，并根據客人和員工的健康和安全政策進行更新。
Ensures all team members and team leaders are trained and introduced to their duties as per resort standards and policies.
確保所有的團隊成員和領導能夠按照度假酒店的政策和標準進行培訓并介紹他們的職責。
Ensures all guest requirements are adhered to as per resort standards.
確保所有的顧客要求符合度假酒店的標準。
Ensures training needs within the department is monitored, analyzed and executed as per resort standards.
確保部門內部的培訓按照度假酒店的標準監控，分析和執行。
Oversees and carries out training for team leaders and team members when required.
在需要時監督和執行團隊成員和團隊領導的培訓。
Is fully trained on hotel emergency procedures and first aid as per? resort? standards.
按照度假酒店標準接受了酒店應急程序和急救的充分培訓。
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
教導，勸告和訓導員工，提供建設性的反饋以提高績效。
Has required training of resort PMS system and HOTSOS system in order to carry out duties efficiently and as per resort standards.
根據度假酒店標準需對PMS系統和HOTSOS 系統進行全面培訓以便更有效的履行職責。
Is flexible in working hours and scheduling as per resort requirements.
按照度假酒店要求，工作時間和排班靈活。
Carries out any other job related duties as requested by the resort.
執行度假酒店所要求的任何其他與工作相關的職責。
Skills, Experience & Educational Requirements
技能、經驗和教育要求
Communication – speak and understand English
溝通-英語的聽說能力
Previous experience would be advantageous
有相關工作經驗者優先
Strong interpersonal skills
較強的人際交往能力
Organizational skills
組織能力
Leadership abilities
領導能力
Strong customer service focus
較強的顧客服務關注度
Computer literate
良好的計算機能力
