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崗位職責/職位描述

Job Summary

職位簡述

To attend to and assist all guests with spa information and requests at theentrance reception desk, the lower level lobby reception, and via telephoneensuring all guests are served and assisted according to resort standards.

在入口接待處、低層大廳接待處和通過電話接待客人，幫助客人了解水療中心的信息，處理客人的要求，確保根據度假酒店的規范為所有客人提供服務和幫助。

Key Duties and Responsibilities

主要職責

Greet and serve guest welcome tea and Cold towels

問候并用歡迎茶和冷毛巾服務客人。

Explain clearly the menu, products, facilities andanswer any questions

為客人清楚地解釋菜單、水療中心產品及設備設施，并謙遜禮貌的回答客人所提出的問題。

Introduce guests to therapist and or show them tolocker room, explain facilities and procedures if needed

介紹客人給理療師，再將護理師介紹給客人，并帶領客人到房間，如果必要的話介紹設施和理療程序。

Explain any special treatment promotions or deals

讓客人了解所推銷護理項目的特別與獨特之處，并使顧客接受。

Suggest alternative times or treatments if guest’sfirst preference is unavailable

如果客人是第一次選擇護理項目，我們要建議兩種護理項目供其選擇。

Show guest retail display and offer informationabout products

引領客人到水療中心的家居產品與零售產品的展示區，并為客人詳細的介紹產品的功能與功效。

Ensure Daily retail target is achieved.

確保完成零售產品的每天目標。

Allocate treatment to therapist in productive andequitable manner

公平公正的分配護理項目給理療師。

Ensure reception desk is staffed at all timesduring operational hours

確保在工作期間接待臺必須要有員工接待，無空崗情況發生。

Ensure reception operation stock is available alltimes eg: Spa Menu, Consultation Card and etc.

確保在工作期間前臺具備所有的相關資料，例如水療菜單，咨詢卡等等。

Maintain reception and retail areas in clean andtidy state, oil burner and music functioning at all times

確保接待臺和產品展示區域始終處于干凈與整潔的狀態，香薰爐和背景音樂在任何時間都處于運做的狀態。

Answers and handles all incoming telephone callsfor department according to the company and hotels standards or procedures.

按照酒店和部門標準程序禮貌的接聽部門電話。

Be fully trained on all standard set up proceduresand preparation of all areas in the spa as per resort standards

按照度假酒店的標準，受過關于所有標準設立程序和水療中心所有區域準備工作的全面培訓。

Ensure the spa is set up as per resort standardsprior to opening daily.

確保每天營業前，水療中心按照度假酒店的規范準備就緒。

Ensuring the spa areas are reset and prepared forthe next guest in the respective areas.

確保水療區清理完畢，準備好在各自的區域迎接下一位客人。

Assist therapists with preparation of treatmentrooms when required.

有需要時，協助理療師準備理療室。

Ensuring all the supplies and tools required forthe daily operation is available.

確保有日常經營所需的所有物品和工具。

Attend daily briefings at the beginning of eachshift.

每個班次交接前有個短暫的交接會。

Be fully trained on resort standards and proceduresin order to carry out daily tasks properly.

受過關于度假酒店規范和程序的全面培訓，以便適當的進行每天的任務。

Have full knowledge of all services, products andareas of the spa in order to assist guests with information when required

充分了解水療中心的所有服務項目、產品和水療區，以便在必要時幫助客人了解信息。

Report any odd behavior or special comments fromguests to the manager.

向經理報告客人的任何異常行為或特別要求。

Work in a clean and hygienic manner as per resortstandards.

按照度假酒店的規范，以清潔、衛生的方式工作。

Attend to duty in proper uniform, on time and wellgroomed.

準時到崗，穿著制服，儀表得體。

Attend trainings as per resort requirements.

按照度假酒店的要求，參加培訓。

Be flexible in working schedules as per resortrequirements.

按照度假酒店的要求，接受彈性工作安排。

Carry out any other job related duties as perresort requirements.

按照度假酒店的要求，履行其他與職位相關的職責。

Responsible for daily report on sales of treatmentand retail, commission, inventory and etc.

負責完成每日的報表，并體現出詳細的每日護理項目的銷售、零售產品、傭金產品的存貨量等情況。

Make requisition for retail stock, product suppliesin timely manner. Advise Reception Supervisor or Assistant Manager of anyshortages

及時申請零售存貨，產品的補給，提醒接待主管或副經理關于任何物品短缺。

Assist in preparation of monthly summary report oftreatment and guest information

幫助準備及總結每月護理項目和客人信息報告。

Understand all fire, life safety and emergencyprocedures and evacuation procedures

掌握所有火災,防衛,和緊急情況的處理程序,并了解如何進行疏散工作。