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崗位職責/職位描述

Key Duties and Responsibilities 崗位職責

? Oversee overall lobby management to ensure a clean, orderly environment that meets hotel service standards.
負責酒店大堂的整體秩序管理，確保環境整潔、有序，符合酒店服務標準。

? Coordinate inter-departmental resources to handle emergencies and ensure smooth service flow for optimal guest experience.
協調各部門資源，處理突發情況，確保服務流程順暢，保障賓客的舒適體驗。

? Proactively greet and welcome guests with warm, professional service to create a positive first impression.
主動迎接并問候賓客，提供熱情、專業的服務，營造良好的第一印象。

? Promptly address guest requests by coordinating cross-departmental resources to efficiently resolve complaints or special needs.
及時響應賓客需求，協調各部門資源，高效解決客訴或特殊需求。

? Manage emergency situations in the lobby area with swift and appropriate responses.
處理大堂區域的突發事件，確保快速、妥善的應對措施。

? Monitor service quality and propose improvements to maintain established standards.
監督大堂服務品質，提出改進建議，確保符合標準。

Job Requirements
?崗位要求

? Minimum 5 years of front office experience with proficiency in hotel operating systems and procedures.
具備5年以上前廳服務工作經驗，熟悉酒店運營系統及流程。

? Excellent communication and coordination skills to promptly resolve guest issues.
出色的溝通與協調能力，能快速解決賓客問題。

? Strong problem-solving ability to efficiently handle emergencies.
具備較強的應變能力，能高效處理突發情況。

? Professional appearance with pleasant demeanor and strong service etiquette.
儀表端莊，形象氣質佳，具備親和力與職業素養。

? Multilingual proficiency (e.g., English) is preferred.
掌握多語言（如英語）溝通能力者優先。