免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責(zé)/職位描述

Job Summary

職位簡述

To execute and to assist the Rooms Division in managing trainings and development function of the department ensuring that all，service and performance targets are achieved.

執(zhí)行并協(xié)助房務(wù)部管理部門的培訓(xùn)和發(fā)展職能，確保所有服務(wù)和績效目標(biāo)得以實現(xiàn)。?

Key Duties and Responsibilities

主要義務(wù)和職責(zé)

Identifies departmental training needs and coordinate improvement plans with departmental trainers

確定各部門的培訓(xùn)需求與部門培訓(xùn)師協(xié)調(diào)改進(jìn)計劃。

To facilitate customer service, supervisory and skills training workshops

方便客戶服務(wù)，管理和技能培訓(xùn)的學(xué)習(xí)。

Review on daily basis JD Power scores of various Rooms Departments and ensure analyzing shortfall for further improvements.

每天根據(jù) JD Power 得分的分值來審核，進(jìn)一步改進(jìn)不足和確定培訓(xùn)方案。

Attend daily Rooms operations meeting and share necessary information of training and development of colleagues

參加日常會議室的操作和分享同事的培訓(xùn)和發(fā)展必要的信息

Monitor and ensure that departmental trainings are conducted consistently.

監(jiān)控并確保部門進(jìn)行持續(xù)培訓(xùn)。

Manage and assist cross training initiatives within Rooms

在房務(wù)部管理和協(xié)助交叉培訓(xùn)計劃

Assist and prepare training plans for Internship, management trainees and new joiners program within Rooms Division

協(xié)助并準(zhǔn)備管理培訓(xùn)及新員工的培訓(xùn)計劃

Manage and facilitate departmental trainings for the Rooms Division

管理和協(xié)助部門的部門培訓(xùn)

Facilitate delivery of training programs as required by Learning and Development of Atlantis Sanya

由三亞亞特蘭蒂斯學(xué)習(xí)和發(fā)展部來促進(jìn)培訓(xùn)項目。

Ensures and monitor that monthly on the job trainings are in placed in each area of the Rooms Division.

保證和監(jiān)控，按部門的要求每月對崗位培訓(xùn)分區(qū)。

Assigns and nominate management colleagues for off the job trainings as per requirement of Atlantis Sanya

根據(jù)三亞亞特蘭蒂斯的要求，指定管理人員進(jìn)行工作培訓(xùn)

Ensure departmental training targets are monitored and achieved aligning with resort training targets

確保部門培訓(xùn)目標(biāo)得到監(jiān)控，并達(dá)到與度假培訓(xùn)目標(biāo)相一致的水平?

Coordinate with Learning & Development to ensure consistency of trainings in the Rooms Division of Atlantis Sanya

與學(xué)習(xí)與發(fā)展協(xié)調(diào)，確保亞特蘭蒂斯酒店房務(wù)部培訓(xùn)的一致性

Utilize all development plans from Individual Performance Appraisals that individual team members’ requirements are achieved and that individual and departmental goals are followed through.

利用個人績效評估的所有發(fā)展計劃，個別團(tuán)隊成員的需求達(dá)到了，個人和部門的目標(biāo)同時實現(xiàn)。

Conducts audit and assessment to individual team members related to training needs and analysis. Assessments must follow LQA/IFH Mystery Shopper standards

進(jìn)行審計和評估團(tuán)隊成員個人相關(guān)的培訓(xùn)需求分析。評估必須遵循 LQA/神秘顧客的標(biāo)準(zhǔn).

Conduct and facilitate internal colleagues surveys for Rooms Division all year round to ensure it aligns with annual ‘CES’

對公司內(nèi)部房務(wù)部員工進(jìn)行全年的調(diào)查，以確保其與每年的“CES”保持一致

Ensures that all employees are fully conversant and product knowledge is up to date with the hotels facilities and services.

確保所有員工完全熟悉產(chǎn)品知識是最新的酒店設(shè)施和服務(wù)。

Conduct a monthly product knowledge tests to maintain colleagues product knowledge levels

每月給同事進(jìn)行產(chǎn)品知識測試。

Assist Departmental Trainers in their development and monitors the effectiveness of their trainings

協(xié)助部門培訓(xùn)師發(fā)展并監(jiān)督他們的培訓(xùn)效果

Assist, Formulate and Implements Quality Core Processes within Rooms such as formulating necessary Standards and Procedure required by the business.

協(xié)助、制定和實施內(nèi)部的質(zhì)量核心流程，如制定業(yè)務(wù)所需的標(biāo)準(zhǔn)和程序。

Ensures and verifies that guests are receiving the best possible service available within the Front of House Operations that employees project professionalism and are well trained and provide friendly and efficient service, maintaining an atmosphere of tranquility.

確保并確認(rèn)客人正在接受最有效的服務(wù)，在他們的工作前，員工們都是專業(yè)的，受過良好的培訓(xùn)，提供友好和高效的服務(wù)，保持一種安靜的氛圍

Assisting Operations during peak hours checking on the standards of services, cleanliness, greeting and assisting in checking in and checking out guests. Ensures all cash and foreign currency transactions are handled efficiently and appropriately.

協(xié)助運營高峰時段檢查服務(wù)，清潔，迎接和協(xié)助入住和退房的客人。確保所有現(xiàn)金和外幣交易都得到有效和適當(dāng)?shù)奶幚怼?/p>

Verifies constantly that the physical product in all aspects is consistent with the hotel standards.

不斷地驗證所有方面的產(chǎn)品是否符合酒店的標(biāo)準(zhǔn)。

Ensures that all policies and procedure in regards to staff appearance, hygiene and sanitation are enforced.

確保所有有關(guān)人員外表、衛(wèi)生和環(huán)境衛(wèi)生的政策和程序都得到執(zhí)行

Skills, Experience & Educational Requirements
技能、經(jīng)驗和教育要求
Minimum 2 years’ experience in the related field. Must be service oriented individual with good decision making capability.
至少 2 年相關(guān)領(lǐng)域的工作經(jīng)驗。必須具有良好的決策能力和服務(wù)意識。
College Level on any related hospitality course
大專水平的相關(guān)的課程。
Excellent administration, planning and analysis skills
優(yōu)秀的管理、規(guī)劃和分析的能力
Fluency and good command of English Language, both oral and written. Multi lingual skills will be an added advantage
流利，良好的英語口語和書面。有多種語言技能者優(yōu)先。
Strong interpersonal skills
較強(qiáng)的人際交往能力。
Ability to analyze business trends and performance
分析業(yè)務(wù)趨勢和性能的能力
Managerial skills and decision making responsibilities
管理技巧和決策責(zé)任
Ability to establish effective working relationships with all levels of employees.
能夠與所有員工建立有效的工作關(guān)系
Accountability for delivering higher level of guest service and business result.
負(fù)責(zé)提供更高水平的客戶服務(wù)和業(yè)務(wù)結(jié)果
Ability to handle different conflicts and overcome resistance
處理不同分歧和克服阻力的能力
Problem solving skills
解決問題的能力
Strong in leading and developing people
領(lǐng)導(dǎo)力強(qiáng)和發(fā)展員工
Ability to impact and influence internal and external audience.
能夠影響和影響內(nèi)部和外部的客人。
Accountability for self-development
責(zé)任自我發(fā)展
Adaptability and flexibility to the team and the requirements of the business
業(yè)務(wù)的需求對團(tuán)隊給予適應(yīng)性和靈活性幫助
Ability to prioritize and organize effectively and delegate task where necessary
能夠有效地安排和組織工作，并在必要的地方委派任務(wù)?