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崗位職責/職位描述

崗位描述?/?Job?Description
1、管理客戶滿意度反饋項目，匯總并分析來自線上旅行社及社交媒體渠道的評論；Manage?customer?satisfaction?feedback?projects,?collect?and?analyze?comments?from?online?travel?agencies?(OTAs)?and?social?media?channels;
2、監控主要酒店列表的評論發布情況，并及時進行回復與跟進Monitor?the?comment?release?status?of?major?hotel?listings,?and?respond?to?and?follow?up?in?a?timely?manner;
3、持續優化客戶反饋處理流程，提升客戶體驗與滿意度。Continuously?optimize?the?customer?feedback?processing?process?to?improve?customer?experience?and?satisfaction.

崗位要求?/??Requirements
1、具備較強的數據分析能力；
Possess?strong?data?analysis?capabilities;
2、熟練使用?Microsoft?Word、Excel、PowerPoint?等辦公軟件；
Proficient?in?using?Microsoft?Word,?Excel,?PowerPoint?and?other?office?software;
3、酒店行業相關工作經驗；
Have?relevant?work?experience?in?the?hotel?industry;
4、注重細節，具備良好的溝通與協調能力。
Be?detail-oriented?and?have?good?communication?and?coordination?skills.