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崗位職責/職位描述

Job Summary?

職位簡述

To execute and coordinate the daily operations and duties of concierge services and other Guest Services areas as required by operations. Attends to guest inquiries, preferences and requests with the best interest of the resort and the guest in mind at all times. Provides updated and accurate information in assisting guests with their requests, inquiries on resort activities, restaurants, spa, sales promotions and excursions.

按照運作要求來執行和協調禮賓和行李服務的日常運作。隨時關注客人的詢問、喜好和要求，并盡可能地考慮到度假村和客人的利益。提供最新和最準確的信息，協助客人提出要求，詢問度假活動，餐館，水療中心，促銷活動和旅行。

Key Duties and Responsibilities

主要義務和職責

Attends to duty timely, wearing the correct uniform, name badge and well groomed in compliance to the resort grooming policy

準時上班，穿著正確的制服、名牌、整潔，符合酒店儀容儀表標準。

Attends daily briefing 15 minutes prior to the beginning of each shift

參加每日班前例會。

Conducts team briefing and training in the absence of Manager Concierge or whenever required.

給部門開班前會和培訓當禮賓經理休假。

Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follow all communications discussed in daily shift briefing

堅持所有度假規定按服務標準的政策和程序，并在班前會和同事溝通要跟進的事項。

Supervises and coordinate the daily tasks carried out by the concierge team, and ensuring the team adheres to resort standards and policies

監督和協調由禮賓團隊開展日常工作，并確保團隊成員堅持酒店的服務標準和政策

Communicates guest requirements to colleagues and other relevant departments with an understanding that guests are always number one priority in terms of service.

明白客人的需求，第一時間通知相關的部門和同事跟進。

Skills, Experience & Educational Requirements

技能、經驗和教育要求

Minimum 3 years’ experience in the related field. Must be service oriented individual with good decision making capability.

至少 3 年相關領域的工作經驗。必須具有良好的決策能力和服務意識。

Basic knowledge of Opera- Property Management system is necessary.

基本知識，Opera 系統。