招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省寧波市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-03-13至2026-04-12
職位：Front Desk Agent前臺(tái)接待(已停止招聘)
崗位職責(zé)/職位描述
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根據(jù)客人的預(yù)定要求登記并分房。如果客人并未做預(yù)定，為他提供適合的住宿。Registers ? ? and rooms guest according to instructions in their reservations. In the ? ? absence of reservation, offers guests suitable accommodation.?
?如有需要提供給客人協(xié)助。Offers/provides assistance to guests, as needed
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對(duì)客人的詢(xún)問(wèn)做出回答，提供有關(guān)酒店服務(wù)和設(shè)施的信息，其他所能提供的信息，包括事件，人物，娛樂(lè)場(chǎng)所，名勝古跡，文化娛樂(lè)表演等等。In response to guest queries, gives out informationregarding hotel services and facilities, the “extras” offered, factualinformation regarding events, people, accessible places of interest, historicaland cultural points of interests, cultural and entertainment performances.
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處理并控制客人房間鑰匙，確保每個(gè)房間都有鑰匙，收取鑰匙并將它交給準(zhǔn)確的客人，為鑰匙遺失的客人做附加鑰匙，確保在客人結(jié)賬時(shí)能歸還鑰匙，并與鑰匙保管員一起保管儲(chǔ)備鑰匙。Handles and controls guestroom keys; ensures that akey is available for every room ,
receives from and issues them to the right guest, initiates requests forreplacement of lost keys or for issuance of additional keys as requested byguests, ensures that they are returned by the guests upon check-out, andclosely co-ordinates with the key custodian regarding inventory of keys.
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保持準(zhǔn)確的房態(tài)，如空房，未清理，等等。并保留準(zhǔn)確的酒店客人的紀(jì)錄。Keeps an accurate count of rooms sold, vacant, outof order, etc. and maintains accurate record of all hotel guests.
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將本部門(mén)房態(tài)報(bào)告與客房部的做比較，如有任何差異，向前臺(tái)接待主管/前廳部經(jīng)理助理匯報(bào)。Reconciles Room Status report of Housekeeping withthat of the Department, advises Reception Supervisor/Assistant Front OfficeManager of any discrepancy
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為貴賓客人和團(tuán)隊(duì)定房，預(yù)先為他們做登記并根據(jù)需要與上級(jí)及客房部聯(lián)系。Blocks rooms for VIPs and groups, pre-registersthem and advises superior and Housekeeping Department accordingly.
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制作指定的報(bào)告并保留需要統(tǒng)計(jì)數(shù)據(jù)的記錄，如：Accomplishes required reports and maintains recordsnecessary for preparation of statistical data such as:
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- 每日到店離店客人記錄Daily arrivals and departures record?
- 賣(mài)房資本調(diào)整Room Sales recapitulation?
- 房間報(bào)告Rooms breakdown report?
- VIP and special attention list, etc.貴賓和特殊注意列表，等等?
Attends to guests’ complaints, enquiries andrequests. Refers major problems to superior.
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適當(dāng)利用所有前臺(tái)辦公資源，報(bào)表，設(shè)備。Ensures the proper use of all Front Officesupplies, forms, equipment.
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維護(hù)工作區(qū)域的清潔。Maintains cleanliness of work area.
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其他被指派的任務(wù)Performs duties common to all non-supervisorypersonnel and other duties as may be assigned.
