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崗位職責/職位描述

To supervise Front Office allunits activities during the shift and handle guest relations and requests andcomplaints.
Act as Duty Manager in the absence of senior management anddepartment heads. Handle any emergency incident for guests and hotelassociates.
當班時管理前廳部工作并提供對客服務，解決客人投訴。
在酒店高級管理人員和部門經理不當班時擔任值班經理。處理客人及酒店員工的意外事件。