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崗位職責/職位描述

崗位職責
1.熟悉前廳部工作標準及程序

Familiar with Front Office Standards and Procedures

2.確保客人的抱怨被合適的記錄并采取行動避免客人不滿意的離開飯店。必要時從管理人員處獲得幫助

Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed

3.盡可能用最好的方式代表飯店管理層處理與客人有關的一切事宜

Represent Management in all guest related issues in the best possible way

4.維持有效的對客關系，建立和諧的氣氛并提供個性化的服務和幫助

Maintain effective guest relations, builds rapport and offer personalized service and assistance

5.維持對產品和服務的高度了解以便于向客人解釋及銷售服務和設施

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

崗位要求

1.學士學位，飯店或相關專業大專學歷者優先

Bachelor’s degree preferred or  College degree major in hospitality or related subjects

2.良好的英語能力

Good English language skill

3.掌握前廳部工作知識并且十分熟悉前廳部日常運行

Good knowledge and very familiar with all front office area operation

4.良好的溝通技巧

Good communication skill