崗位職責/職位描述

同崗位工作經驗優先

1. Work closely with the Reception to ensure correct room status at all times.

與前臺接待密切合作確保任何時間內正確的房態。

2. To receive check-outs from Front Office and communicates these to Floor Supervisor.

從前臺獲得退房信息并迅速告訴樓層主管。

3. To record daily okay rooms.

記錄更新當日所有可用房。

4. Issues, receives, records and controls all Housekeeping phones.

發放，收回，登記和控制所有管家部手機。

5.?To keep record of keys and floor master keys issued to other departments and floors.

記錄分發到各個樓層和其它部門的鑰匙。

6. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.

處理，登記和跟蹤借出物品，每月盤點一次出借物品，手機。

7. Record status of daily attendance for all Housekeeping team members.

記錄所有管家部員工出勤的情況。

8. Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.

按要求準備月報表。為管家部各部分，即布草房，樓層，公共區域，洗衣房準備月度報告和盤點提供幫助。

9. Review and update the monthly Housekeeping Manning Guide.

更新管家部月度人力報告。

10.To send items for repairing to department concerned and inform Floor Supervisor when repaired item is ready for pick up.

將需要維修的東西送至工程部維修并且知會樓層主管何時可以取回。

11. To record all telephone calls and follow up.

記錄所有的電話并跟進解決問題。

12. To handle and log calls from Floor Supervisors and room attendants for trouble and advises department concerned.

記錄樓層主管和客房服務員遇到的問題，并與相關部門進行協調。

13. To make purchase requests.

填寫采購申請單。

14.? To handle all incoming and outgoing records.

處理所有進出文件。

15. To maintain and update room history records.

保持和更新房況記錄。

16.To file documents according to established system.

按照既定系統將各種文件存檔。

17.To handle complementary orders, cancellations or room changes.

處理臨時訂房、預訂取消、換房等。

18.? To keep the concerned Floor Supervisors informed regarding group arrival, group departures and preset up for VIP arrivals.

隨時告知樓層主管關于團隊的到達、離店、VIP客人抵達等相關的信息等。

19.To handle lost and found.

處理失物招領

20. Keep good communication with other departments.

同其他部門協調工作

21. Assist with the preparation of team member duty rosters.

協助準備員工花名冊。

22.? Ensure all reporting and servicing deadlines are met on a timely basis.

保證所有報告和服務都按時完成。

23. Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s Team member Handbook.

遵守酒店的工作政策及程序，遵守希爾頓的商業行為規范以及員工手冊中的條款。

24. Adhere to the hotel’s security and emergency policies and procedures.

堅持酒店安全制度、緊急情況處理規定和程序。

25. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.

確保員工充分的理解并遵守員工手冊內容。

26.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，該部門有權更改或補充該職位描述。

27.Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。