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崗位職責/職位描述

The Role 崗位職責：

1. Supervise daily cleaning operations across all public areas. Assign tasks to PA attendants based on priority, event schedule, and traffic flow. Conduct routine inspections and ensure all areas meet cleanliness, maintenance, and safety standards. Ensure all chemicals, tools, and equipment are used correctly and maintained properly. Ensure BOH areas (staff entrance, locker rooms, pantries) meet hygiene and audit standards. Ensure sufficient par levels of amenities, consumables, and cleaning supplies. Monitor and analyze operational data from systems (e.g., Knowcross) to optimize cleaning schedules and resource allocation. Implement and enforce brand and Forbes/LQA quality standards, conducting regular audits and following up on corrective actions.
監督公共區域的日常清潔運營。根據運營重點、活動計劃和人流量分配公共區域員工任務。定期檢查所有公區區域，確保清潔、維護及安全達到標準。確保化學品、工具與設備正確使用并保持良好狀態。確保后場區域（員工入口、更衣室、茶水間等）符合衛生及審計要求。確保消耗品、用品和清潔物資的備用量充足。監控并分析系統（如Knowcross）中的運營數據，以優化清潔計劃與資源配置。執行并監督品牌及福布斯/LQA質量標準，開展定期審計并跟進整改措施。

2. Respond promptly to guest requests and public area-related issues. Ensure immediate action on spills, stains, odors, or visible defects in public areas. Maintain visibility during peak hours to support guest inquiries and ensure service touchpoints. Assist in maintaining the hotel’s visual standards, such as floral displays, décor, lighting, and signage. Proactively identify and address potential guest experience disruptions through preventive cleaning and timely interventions. Collaborate with Front Office and Event teams to anticipate and prepare for high-traffic periods or special arrivals.
及時處理賓客的公共區域相關需求和問題。對溢灑、污漬、異味及可見缺陷進行即時處理。高峰時段保持在公區內巡邏，支持賓客服務觸點。協助保持酒店視覺展示標準，如花藝、裝飾、燈光與指示牌等。通過預防性清潔和及時干預，主動識別并處理可能影響賓客體驗的問題。與前廳部和宴會團隊協作，預測并準備應對高客流時段或特殊接待。

3. Supervise PA attendants and maintain discipline, grooming, and professionalism. Conduct on-the-job training for cleaning techniques, safety procedures, and service standards. Ensure new employees complete the onboarding and skills checklist. Provide coaching and feedback to improve performance. Coordinate with HR on scheduling, attendance, and performance management. Develop and implement a continuous training plan covering technical skills, safety protocols, and service excellence. Conduct regular performance reviews, identify development needs, and support career progression within the team. Foster a positive, inclusive, and motivated work environment aligned with the hotel’s service culture.
監督公共區域服務員的工作表現、儀容儀表與專業度。進行在職培訓，包括清潔技巧、安全規范和服務標準。確保新員工完成入職培訓與技能檢查表。提供輔導與反饋，不斷提升團隊表現。協助處理排班、考勤、紀律與績效管理。制定并實施持續培訓計劃，涵蓋技術技能、安全規范與服務卓越性。開展定期績效評估，識別發展需求，支持團隊成員職業成長。營造積極、包容、激勵的工作氛圍，確保與酒店服務文化一致。

4. Ensure compliance with brand standards, fire regulations, and chemical safety guidelines. Conduct safety briefings and ensure proper use of PPE. Report maintenance defects through the system (Knowcross) and follow up until completion. Ensure emergency procedures (spill response, guest incident management) are followed. Lead safety and hygiene initiatives, including regular drills and updates to procedures based on regulatory changes. Act as the primary point of contact for departmental safety compliance and risk mitigation. Ensure all team members are trained and ready to execute emergency protocols effectively.
確保遵守職業安全、消防法規和化學品安全規范。開展安全培訓并確保員工正確使用防護裝備。通過系統（Knowcross）報告工程問題并跟進行動直至完成。確保團隊熟悉應急程序，如溢灑處理和賓客事件管理。主導安全與衛生倡議，包括定期演練和根據法規更新程序。作為部門安全合規與風險控制的主要負責人。確保所有團隊成員經過培訓，能有效執行應急預案。

Talent Profile 能力&技能需求：

Above college degree, Mid-level professional titles 大專以上專業技術職稱
Hotel & Resort background 酒店及度假村工作背景
Experiences in luxury hotel at similar capacity is an advantage 同等奢華酒店經驗
Service-oriented with strong interpersonal and communication skills 良好的溝通及人際交往能力
Computing skills 計算機技能
Command organization system in our department, knowledge how to make or motivate people work, cooperate with other departments.能夠指揮本部門的組織系統，知人善任，調動下級的積極性，協調與其他部門的關系。