- 職位性質：全職
- 工作地區：天津市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：5年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：6千-8千
- 職位有效期：2026-03-26至2026-06-24
職位：Floor Manager 樓層經理
崗位職責/職位描述
1. Ensure all guestrooms and suites consistently meet both Forbes Five-Star and Patina Brand Standards. Oversee aesthetic harmony across scent, sound, lighting, linens, and art displays. Conduct daily quality inspections and report findings. Utilize operational data from systems such as Shiji and Knowcross to analyze cleaning efficiency and trend compliance.
確保所有客房、套房持續符合福布斯五星及柏典品牌標準。監督香氛、音樂、光影、布草觸感與藝術品陳列的一致性與美感平衡。每日執行品質巡檢并匯報發現。運用 Shiji、Knowcross等系統數據，分析清潔效率與標準執行趨勢。
2. support the Housekeeping Manager in coordinating daily cleaning schedules, floor assignments, and public area maintenance. Adjust manpower and task allocation based on occupancy forecasts to ensure operational efficiency and service precision. Prepare and analyze daily workload reports to optimize resource deployment.
協助客房部經理統籌日常清掃計劃、樓層分工與公共區域維護，確保高效運作。根據入住率預測調整人力與任務分配，保證運營順暢與服務精準。編制并分析每日工作量報告，優化資源調配。
3. Lead by example to create a refined and motivated service atmosphere. Guide supervisors and room attendants to embody the Patina brand culture. Assist in organizing and facilitating housekeeping training workshops to enhance technical skills and emotional engagement. Identify individual coaching needs and support ongoing development.
以身作則，營造積極、優雅的服務氛圍。指導主管及客房服務員理解并踐行柏典品牌文化。協助組織并主持客房部培訓課程，提升技能與情感投入。識別個人輔導需求，支持持續成長。
4. Work closely with the Essentialist and Front Office teams to design and execute personalized setups for VIP and returning guests. Monitor guest feedback platforms (e.g., Review Pro) and convert insights into actionable service enhancements. Participate in experience-design meetings to align room preparations with guest preferences and profiles.
與知客經理及前廳團隊緊密協作，為 VIP 與回頭客設計并執行個性化布置。跟進賓客反饋平臺（如 Review Pro），并將數據轉化為改進行動。參與體驗設計會議，確保客房準備與賓客偏好及檔案一致。
5. Assist in conducting weekly LQA self-audits and “Mystery Stay Reviews” to maintain Forbes readiness at all times. Monitor the progress of corrective actions and provide detailed follow-up reports to the Housekeeping Manager. Maintain audit logs and track compliance scores over time.
協助執行每周 LQA 自檢與“神秘房體驗”，確保部門隨時處于福布斯檢查的最佳狀態。跟進改進計劃執行進度并向客房部經理提交詳細報告。維護審計記錄，持續追蹤合規得分。
6. Monitor the usage of linens, cleaning agents, and guest amenities to balance cost efficiency with quality standards. Support regular inventory counts and warehouse management to minimize waste and ensure accountability. Assist in preparing monthly consumption reports and budget variance analyses.
監管布草、清潔用品及客房備品的使用情況，確保成本與品質平衡。協助定期盤點與庫存管理，減少浪費并落實責任。協助編制月度消耗報告與預算差異分析。
7. Implement Patina’s sustainability initiatives, including plastic-free programs and energy-saving projects. Ensure departmental compliance with ESG standards and local safety regulations. Conduct regular fire drills and emergency training. Promote waste segregation and resource-conservation practices in daily operations.
落實柏典品牌的可持續倡議，包括無塑化及節能項目。確保部門操作符合 ESG 要求與地方安全標準。組織防火與應急培訓。在日常運營中推廣廢棄物分類與資源節約實踐。
8. Maintain close coordination with the Engineering and Front Office teams to ensure timely response to maintenance requests and smooth room turnover. Provide professional input during renovation or enhancement projects. Act as the primary housekeeping contact for interdepartmental communication regarding floor-related issues.
與工程部及前廳部保持良好溝通，確保維修需求得到及時響應、客房周轉順暢。在房間翻新及升級項目中提供專業建議。作為客房部主要聯絡人，協調處理樓層相關跨部門事宜。
9. Support the manager in nurturing a caring and inclusive workplace. Identify potential team leaders and assist in succession planning. Organize team-building and cultural engagement activities to strengthen unity and brand pride. Monitor team morale and provide constructive feedback to enhance well-being and performance.
關注員工幸福感與工作狀態，協助經理培養潛力員工，參與繼任規劃。組織團隊建設與文化融入活動，強化凝聚力與品牌歸屬感。關注團隊士氣，提供建設性反饋，提升福祉與表現。
10. Represent the Patina spirit through daily leadership and guest interactions—graceful, genuine, and artistic. Embody the “Perpetual Journey” philosophy by transforming each service encounter into a meaningful and memorable moment. Demonstrate crisis management competence and professionalism when handling guest incidents or emergencies.
在日常運營與賓客互動中展現柏典的品牌氣質——優雅、真誠、藝術。以行動詮釋“啟恒之旅”精神，讓每一次服務都成為難忘體驗。在處理賓客事件或緊急情況時，展現專業的危機處理能力與從容態度。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands)
擁有酒店工作經驗(特別是奢華品牌的酒店)。
Have professional training in hospitality industry.
接受過酒店專業的培訓。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語進行對話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
正確應用基本電腦系統。
Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments.
能夠指揮本部門的組織系統，知人善任，調動下級的積極性，協調與其他部門的關系。
