- 職位性質：全職
- 工作地區：天津市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：6.5千-7.5千
- 職位有效期：2026-03-26至2026-06-24
職位：Guest Service Manager 賓客服務經理
崗位職責/職位描述
The Role 崗位職責：
1. Be thoroughly familiar with hotel policies, room rates, service standards, and all confidential matters. Master restaurant and facility operating hours, promotions, and local cultural and entertainment information.
熟悉酒店政策、房價、服務標準及所有保密內容。掌握餐廳、設施營業時間、促銷活動及當地文化與娛樂信息。
2.?Memorize guest preferences to personalize service.?Greet, acknowledge, and bid farewell to all guests strictly according to established procedures to ensure consistent and professional service.
熟記賓客喜好，個性化服務。?嚴格按照標準程序接待、問候與送別賓客，確保服務一致性與專業性。
3.?Conduct daily team briefings to clarify tasks and priorities.?Accurately record meeting room schedules, monitor room status in real-time, and follow up on check-in/check-out processes.
召開每日團隊簡會，明確任務與重點。?準確記錄會議室活動安排，實時監控房態，跟進入住與離店流程。
4.?Operate hotel systems properly, answer calls using standard greetings.?Provide accurate information about the hotel and local area to guests and colleagues.
規范操作酒店系統，使用標準話術接聽電話。為賓客與同事提供準確無誤的酒店及本地信息。
5.?Familiarize with operational status before shift; complete and sign off all reports after shift.?Provide clear handover of important matters to the next shift and ensure the Night Audit process runs smoothly.
班次前了解運營狀況，班次后完成并簽署所有報告。?向下班次清晰交接重要事項，確保夜間審核流程順利進行。
6.?Regularly inspect the lobby and public areas, ensure smooth driveway traffic.?Review the Rate Variance Report, report and address any irregularities promptly.
定期巡查大堂及公共區域，確保車道暢通。審核房價差異報告，及時上報并處理異常情況。
7.?Respond to guest needs promptly with a friendly and professional manner.?Follow up on complaints systematically until resolution, ensuring guest satisfaction.
以友好、專業的態度及時響應賓客需求。系統化跟進投訴直至解決，確保賓客滿意。
8.?Authorize relevant pay-outs and rebates within management limits.?Be familiar with emergency procedures, prioritize the safety of guests and teammates, and assist in handling emergencies.
在管理權限內審批相關支出與減免。熟悉應急程序，優先保障賓客與伙伴安全，協助處理緊急事件。
9. Maintain positive inter-departmental working relationships and communicate clearly and professionally.?Listen and respond to teammate feedback, and supervise the maintenance of equipment and environment in relevant areas.
維護積極的部門間工作關系，清晰、專業地傳達信息。關注并回應伙伴反饋，督導相關工作區域的設備與環境維護。
10.?Consider the protection of the hotel's reputation and assets as the primary concern in all actions.?Contribute to the achievement of the hotel's operational and financial goals through effective management.
所有行動以維護酒店聲譽與資產為首要考慮。通過有效運營管理，助力實現酒店的經營與財務目標。
Talent Profile 能力&技能需求：
College degree and Above.?
大專學歷以上。
Acquire working experience in hotel/resort (preferably luxury brands).
擁有酒店工作經驗(特別是奢華品牌的酒店)。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語進行對話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
應用基本電腦系統。
