- 職位性質(zhì)：全職
- 工作地區(qū)：天津市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(熟練)
- 國際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：5千-7千
- 職位有效期：2026-03-26至2026-06-24
職位：Assistant Concierge Manager 禮賓副經(jīng)理
崗位職責(zé)/職位描述
The Role 崗位職責(zé)：
1. Lead and motivate the bell team to deliver courteous, professional, and brand-consistent service. Set team objectives and KPIs, regularly evaluate performance, and provide coaching and feedback.
領(lǐng)導(dǎo)并激勵(lì)行李團(tuán)隊(duì)，確保每位成員提供禮貌、專業(yè)且品牌一致的服務(wù)。制定團(tuán)隊(duì)工作目標(biāo)與績效指標(biāo)，定期評(píng)估員工表現(xiàn)并提供反饋與輔導(dǎo)。
2. Organize and implement training for luggage handling, electric cart operation, and guest service etiquette. Develop team problem-solving skills and cross-department collaboration capabilities.
組織并實(shí)施行李搬運(yùn)、電動(dòng)球車操作及賓客禮儀培訓(xùn)。培養(yǎng)團(tuán)隊(duì)的應(yīng)急處理能力及跨部門協(xié)作意識(shí)。
3. Monitor luggage handling and transportation processes to ensure smooth guest experiences. Collect guest feedback and implement service improvements.
監(jiān)控賓客服務(wù)流程，確保行李搬運(yùn)、接送及交通體驗(yàn)順暢。主動(dòng)收集賓客反饋，推動(dòng)改進(jìn)服務(wù)質(zhì)量和流程優(yōu)化。
4. Collaborate closely with Front Office, Housekeeping, F&B, and Banquets to ensure seamless VIP, group, or event support. Coordinate luggage and cart services for special events, group arrivals, and large banquets.
與前廳、客房、餐飲及宴會(huì)部門緊密協(xié)作，保證VIP賓客、團(tuán)隊(duì)或活動(dòng)的行李及交通支持無縫銜接。協(xié)調(diào)特殊活動(dòng)、團(tuán)體入住及大型宴會(huì)的行李及電動(dòng)球車服務(wù)。
5. Oversee daily bell room and warehouse operations, including receiving, storing, labeling, and recording items in the system. Ensure organized, clean, and easily accessible storage; conduct regular inventory checks and report discrepancies. Supervise the security and handling of valuables and special guest items.
負(fù)責(zé)行李房及倉庫的日常管理，包括物品接收、存放、標(biāo)記及系統(tǒng)記錄。確保倉庫物品整潔、有序、易于查找，定期盤點(diǎn)并報(bào)告異常。監(jiān)督貴重物品及特殊行李的安全管理流程。
6. Oversee daily usage, inspection, and maintenance of electric carts and luggage handling equipment. Review operational procedures and SOPs, implementing improvements and mitigating risks.
管理電動(dòng)球車及搬運(yùn)設(shè)備的日常使用、檢查與維護(hù)，確保安全及運(yùn)行效率。審核行李流程與標(biāo)準(zhǔn)操作程序（SOP），推動(dòng)流程改進(jìn)及風(fēng)險(xiǎn)防控。
7. Ensure strict adherence to safety protocols, particularly in luggage handling and electric cart operation. Make rapid decisions in emergencies to protect guests and staff while maintaining the hotel’s reputation.
確保團(tuán)隊(duì)嚴(yán)格遵守酒店安全規(guī)程，尤其是電動(dòng)球車操作和行李搬運(yùn)安全。在緊急情況下快速?zèng)Q策，保障賓客與員工安全，維護(hù)酒店聲譽(yù)。
8. Compile team performance metrics, including luggage service times, guest satisfaction, equipment usage, and warehouse inventory, providing actionable insights to management.
匯總團(tuán)隊(duì)工作數(shù)據(jù)，如行李服務(wù)時(shí)間、賓客滿意度、設(shè)備使用情況及倉庫盤點(diǎn)結(jié)果，向管理層提供分析和改進(jìn)建議。
Talent Profile 能力&技能需求：
Above college degree, Mid-level professional titles 大專以上專業(yè)技術(shù)職稱
Hotel & Resort background 酒店及度假村工作背景
Experiences in luxury hotel at similar capacity is an advantage 同等奢華酒店經(jīng)驗(yàn)
Service-oriented with strong interpersonal and communication skills 良好的溝通及人際交往能力
Computing skills 計(jì)算機(jī)技能
Command organization system in our department, knowledge how to make or motivate people work, cooperate with other departments.能夠指揮本部門的組織系統(tǒng)，知人善任，調(diào)動(dòng)下級(jí)的積極性，協(xié)調(diào)與其他部門的關(guān)系。
