- 職位性質：全職
- 工作地區：天津市
- 招聘人數：4人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-26至2026-06-24
職位：Essentialist Supervisor 柏典雅集師主管
崗位職責/職位描述
The Role 崗位職責：
1. Patina Essentialist represents one of the signature roles and defining highlights of the Patina brand. This position integrates multiple core functions of the traditional Front Office, including guest check-in and check-out, transportation coordination, dining and activity reservations, guest experience curation, and personalized assistant services. With versatility, professionalism, and genuine passion, each Patina Host delivers a bespoke and memorable experience for every guest.
柏典知客是柏典品牌的核心成員與品牌亮點。該職位融合了傳統前廳部的多項關鍵職能，涵蓋賓客入住與退房手續、店內外交通安排、餐飲及活動預訂協助、賓客體驗管理以及私人助理服務等。柏典知客以全能型的專業能力與真誠熱情，為每一位賓客打造獨一無二、個性化的入住體驗。
2.?Prior to the guest’s arrival, establish proactive and courteous communication via phone or email to confirm arrival details, reservation information, and personal preferences. All relevant data should be accurately entered into the property management system in advance, allowing the hotel to arrange suitable room types, dining reservations, and experiential activities that align with the guest’s preferences — ensuring a seamless and personalized stay experience.
在賓客抵達前，通過電話或電子郵件與賓客進行禮貌且高效的溝通，主動確認其入住信息、抵達時間及個人偏好。所有相關信息需提前錄入至系統中，以便酒店能夠根據賓客的偏好，預先安排合適的房型、餐飲預訂及活動體驗，確保入住體驗的個性化與無縫銜接。
3.?For guests celebrating special occasions such as birthdays or anniversaries, the Essentialist team should proactively coordinate with the Housekeeping and other relevant departments to arrange special room decorations, personalized amenities, and greeting cards, demonstrating the hotel’s thoughtful attention to detail and genuine care.
如遇賓客生日、周年紀念日等特殊場合，知客團隊應主動與客房部及相關部門溝通，協調進行相應的房間布置、個性化裝飾及賀卡準備，以傳遞酒店的細致關懷與品牌溫度。
4.?Before the guest’s arrival, ensure that the assigned room and all preferences are properly arranged and documented in the system, reflecting the hotel’s commitment to precision, consistency, and bespoke service in every stay.
在賓客抵達前，應確保房間及所有賓客偏好均已落實，并在系統中準確記錄，以保證每一次入住都體現出酒店對細節的精準掌控與真誠服務。
5.?Greet every guest with grace and professionalism, delivering an efficient and seamless check-in experience. Ensure all guest details are accurately entered into the system, verify identification, and allocate the most suitable room according to guest preferences. Proactively provide information about hotel facilities, signature activities, and the local area.
以優雅、專業的方式迎接每位賓客，提供高效、準確的入住體驗。確保賓客信息完整、準確地錄入系統，核實身份證件并為其安排最合適的房型。主動了解賓客需求，向賓客介紹酒店設施、特色活動及周邊文化信息。
6.?Deliver a smooth and accurate check-out process, ensuring transparency and precision in billing. Handle all guest payments, verify methods of payment, and ensure all transactions comply with hotel financial standards and procedures.
為賓客提供快速、無縫的退房體驗，確保賬單清晰、準確。處理賬務、收款及支付方式確認，確保所有交易符合酒店標準與財務流程。
7.?Assist the Essentialist Manager in overseeing daily operations of the team, ensuring that all guest interactions — including arrivals, departures, and in-house services — meet Patina brand standards and Forbes Five-Star requirements. Provide on-site support to staff and resolve operational issues promptly.
協助知客經理和前廳部經理監督知客團隊的日常運營，確保所有賓客接待、入住與離店流程符合柏典品牌標準及福布斯五星服務要求。為團隊提供現場支持，及時解決操作問題并確保服務流程高效、順暢。
8.?Conduct on-the-job training and mentoring for new Essentialists, ensuring they master system operations, brand storytelling, cultural presentation, and local experience recommendations. Perform periodic quality checks and provide feedback to uplift team professionalism.
負責新知客團隊成員的在崗培訓與指導，確保其掌握酒店系統操作、品牌故事、文化講解及本地體驗推薦技巧。定期進行服務質量抽查與反饋，協助經理提升團隊整體專業水平
9.?Assist the manager in preparing staff rosters, compiling daily and weekly reports, summarizing guest feedback, and maintaining accurate system data to support service improvement initiatives.
協助經理進行團隊排班、日報/周報撰寫、賓客反饋匯總及系統信息維護，確保運營數據準確并為后續改進提供依據。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
擁有酒店工作經驗(特別是奢華品牌的酒店)。
Have professional training in hospitality industry.
接受過酒店專業的培訓。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語進行對話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
正確應用基本電腦系統。
Minimum 2 years Front Office experience?for international luxury brands or affiliated five-star hotels.
擁有至少2年及以上國際奢華品牌或聯號五星級酒店前廳部工作經驗。
