- 職位性質(zhì)：全職
- 工作地區(qū)：天津市
- 招聘人數(shù)：4人
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3.5千-4.5千
- 職位有效期：2026-03-26至2026-06-24
職位：Bell Captain 禮賓領(lǐng)班
崗位職責(zé)/職位描述
The Role 崗位職責(zé)：
1.?Greet guests warmly and professionally, assisting with luggage transport to guest rooms or vehicles upon departure. Provide personalized luggage assistance according to guest needs, including handling valuables and organizing luggage.
禮貌、專(zhuān)業(yè)地迎接賓客，協(xié)助搬運(yùn)行李至客房或離店時(shí)的車(chē)輛。根據(jù)賓客的特殊需求，提供個(gè)性化行李服務(wù)，如貴重物品搬運(yùn)、行李整理等。
2.?Safely and smoothly operate hotel electric carts to transport guests and luggage within the property. Respond promptly to transportation requests from guests, coordinating with Front Office, Housekeeping, F&B, and Banquet teams.
熟練駕駛酒店電動(dòng)球車(chē)，安全、平穩(wěn)地運(yùn)送賓客及行李至酒店內(nèi)各區(qū)域。配合前廳、客房、餐飲及宴會(huì)部門(mén)，及時(shí)響應(yīng)賓客的交通需求。
3.?Provide guests with information about hotel facilities and the surrounding area, maintaining a professional and courteous demeanor. Ensure polite, attentive, and professional interactions with every guest to maximize satisfaction.
向賓客提供酒店設(shè)施及周邊信息介紹，展示酒店禮儀與專(zhuān)業(yè)形象。在接觸賓客時(shí)保持禮貌、微笑及專(zhuān)業(yè)態(tài)度，確保賓客滿意度。
4.Strictly adhere to hotel safety protocols and electric cart operating procedures to ensure the safety of guests and colleagues. Regularly inspect electric carts and luggage handling equipment, reporting any issues promptly.?
嚴(yán)格遵守酒店安全規(guī)程及電動(dòng)球車(chē)操作規(guī)范，確保賓客及同事的安全。定期檢查電動(dòng)球車(chē)及行李搬運(yùn)設(shè)備的狀態(tài)，發(fā)現(xiàn)問(wèn)題及時(shí)報(bào)告。
5.?Work closely with Front Office, Housekeeping, F&B, and Banquet teams to ensure seamless service delivery. Assist with ad hoc situations, including last-minute luggage handling, VIP arrivals, or large-scale events.
與前廳、客房、餐飲及宴會(huì)部門(mén)保持緊密溝通，確保服務(wù)無(wú)縫銜接。協(xié)助處理突發(fā)情況，如臨時(shí)行李搬運(yùn)、VIP接待或大型活動(dòng)。
6.?Anticipate guest needs and provide proactive, personalized service with speed and care. Deliver a warm, professional, and seamless experience, ensuring guests feel valued and well-cared-for.
主動(dòng)觀察賓客需求，提供貼心、快速且個(gè)性化的服務(wù)。以溫暖、專(zhuān)業(yè)的服務(wù)態(tài)度為賓客創(chuàng)造舒適與尊貴的入住體驗(yàn)。
Talent Profile 能力&技能需求：
Above college degree, Mid-level professional titles 大專(zhuān)以上專(zhuān)業(yè)技術(shù)職稱(chēng)
Hotel & Resort background 酒店及度假村工作背景
Experiences in luxury hotel at similar capacity is an advantage 同等奢華酒店經(jīng)驗(yàn)
Service-oriented with strong interpersonal and communication skills 良好的溝通及人際交往能力
Computing skills 計(jì)算機(jī)技能
