- 職位性質(zhì)：全職
- 工作地區(qū)：天津市
- 招聘人數(shù)：4人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3.5千-4.5千
- 職位有效期：2026-05-27至2026-08-25
職位：Communications Executive 交流中心主任
崗位職責(zé)/職位描述
The Role 崗位職責(zé)：
1.?Answer all incoming calls and messages in a professional, courteous manner that reflects Patina’s brand tone of voice. Accurately record and relay information to relevant departments, ensuring prompt, warm, and personalized responses to every inquiry.
以專業(yè)、禮貌并體現(xiàn)柏典品牌語(yǔ)調(diào)的方式接聽(tīng)所有來(lái)電與留言，準(zhǔn)確記錄并傳遞相關(guān)信息。確保所有賓客咨詢、預(yù)訂及內(nèi)部溝通均以迅速、溫暖、具個(gè)性化的方式完成。
2.?Accurately process all room reservations, ensuring guest details, room types, rates, dates, and special requests are correct. Operate hotel systems such as PMS, CRS, and telecommunication tools (e.g., Shiji, Opera, Daylight) while maintaining strict compliance with data privacy regulations.
準(zhǔn)確錄入所有客房預(yù)訂信息，確保賓客資料、房型、價(jià)格、日期及特殊需求完整無(wú)誤。熟練操作酒店 PMS、CRS 及通訊系統(tǒng)（如 Shiji、Opera、Daylight 等），并遵守?cái)?shù)據(jù)隱私及信息安全規(guī)范。
3.?Demonstrate Forbes Five-Star call etiquette in every interaction. Listen actively to guest needs, anticipate preferences, and deliver intuitive, tailored assistance that creates a seamless and memorable communication experience.
在每一次電話及郵件溝通中展現(xiàn)福布斯五星標(biāo)準(zhǔn)的專業(yè)態(tài)度與預(yù)見(jiàn)性，積極傾聽(tīng)賓客需求并提供個(gè)性化推薦，確保溝通體驗(yàn)自然、溫暖且高效。
4.?Proactively suggest room upgrades, dining options, or hotel activities during the reservation or inquiry process, enhancing guest experiences while supporting hotel revenue growth.
在賓客咨詢或預(yù)訂過(guò)程中，主動(dòng)推薦更高房型、套餐、餐飲或活動(dòng)，提升賓客體驗(yàn)的同時(shí)，增加酒店收益機(jī)會(huì)。
5.?Collaborate closely with Front Office, Guest Relations, and Housekeeping teams to ensure accurate sharing of pre-arrival details, guest preferences, and VIP arrangements for a smooth stay experience.
與前廳部、賓客關(guān)系團(tuán)隊(duì)及客房部密切溝通，準(zhǔn)確傳達(dá)賓客抵達(dá)信息、偏好及特殊安排。確保所有部門(mén)對(duì)賓客需求的理解一致，提供無(wú)縫的入住體驗(yàn)。
6.?Maintain accurate records of daily operations, reservation confirmations, guest profiles, and communication logs to ensure data integrity and provide reliable operational support.
維護(hù)每日工作記錄、預(yù)訂確認(rèn)、賓客資料及來(lái)電摘要，確保所有信息準(zhǔn)確、可追蹤，并為管理層提供可靠數(shù)據(jù)支持。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
擁有酒店工作經(jīng)驗(yàn)(特別是豪華品牌的酒店)。
Have professional training in hospitality industry.
有過(guò)酒店行業(yè)的專業(yè)培訓(xùn)。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語(yǔ)進(jìn)行對(duì)話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
正確應(yīng)用基本電腦系統(tǒng)。
