- 職位性質：全職
- 工作地區：天津市
- 招聘人數：2人
- 學 歷：中專
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-26至2026-06-24
職位：Public Area Supervisor 公區主管
崗位職責/職位描述
The Role 崗位職責：
1. Supervise daily cleaning operations across all public areas. Assign tasks to PA attendants based on priority, event schedule, and traffic flow. Conduct routine inspections and ensure all areas meet cleanliness, maintenance, and safety standards. Ensure all chemicals, tools, and equipment are used correctly and maintained properly. Ensure BOH areas (staff entrance, locker rooms, pantries) meet hygiene and audit standards. Ensure sufficient par levels of amenities, consumables, and cleaning supplies.
監督公共區域的日常清潔運營。根據運營重點、活動計劃和人流量分配公共區域員工任務。定期檢查所有公區區域，確保清潔、維護及安全達到標準。確保化學品、工具與設備正確使用并保持良好狀態。確保后場區域（員工入口、更衣室、茶水間等）符合衛生及審計要求。確保消耗品、用品和清潔物資的備用量充足。
2.?Respond promptly to guest requests and public area-related issues. Ensure immediate action on spills, stains, odors, or visible defects in public areas. Maintain visibility during peak hours to support guest inquiries and ensure service touchpoints. Assist in maintaining the hotel’s visual standards, such as floral displays, décor, lighting, and signage.
及時處理賓客的公共區域相關需求和問題。對溢灑、污漬、異味及可見缺陷進行即時處理。高峰時段保持在公區內巡邏，支持賓客服務觸點。協助保持酒店視覺展示標準，如花藝、裝飾、燈光與指示牌等。
3.?Supervise PA attendants and maintain discipline, grooming, and professionalism. Conduct on-the-job training for cleaning techniques, safety procedures, and service standards. Ensure new employees complete the onboarding and skills checklist. Provide coaching and feedback to improve performance. Coordinate with HR on scheduling, attendance, and performance management.
監督公共區域服務員的工作表現、儀容儀表與專業度。進行在職培訓，包括清潔技巧、安全規范和服務標準。確保新員工完成入職培訓與技能檢查表。提供輔導與反饋，不斷提升團隊表現。協助處理排班、考勤、紀律與績效管理。
4.?Ensure compliance with OSHA standards, fire regulations, and chemical safety guidelines. Conduct safety briefings and ensure proper use of PPE. Report maintenance defects through the system (Knowcross) and follow up until completion. Ensure emergency procedures (spill response, guest incident management) are followed.
確保遵守職業安全、消防法規和化學品安全規范。開展安全培訓并確保員工正確使用防護裝備。通過系統（Knowcross）報告工程問題并跟進行動直至完成。確保團隊熟悉應急程序，如溢灑處理和賓客事件管理。
5.?Manage inventory of chemicals, consumables, machines, and tools. Ensure machines (scrubbers, sweepers, vacuums) are properly stored and maintained. Conduct a monthly stock take and minimize waste or misuse.
管理化學品、消耗品、機器與工具的庫存。確保清潔設備（洗地機、吸塵器等）妥善存放并定期維護。每月盤點并減少浪費或不當使用。
6.?Plan and supervise deep-cleaning schedules for carpets, marble floors, windows, and high dusting. Coordinate seasonal or special-event cleaning (weddings, VIP visit, festivals).Work closely with external vendors for specialized cleaning tasks.
規劃并監督深度清潔項目，如地毯清洗、石材護理、玻璃清潔、高位除塵等。根據需求協調大型活動、婚禮或 VIP 接待前的專項清潔。與外部專業供應商合作，完成特殊清潔任務。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
擁有酒店工作經驗(特別是奢華品牌的酒店)。
Have professional training in hospitality industry.
接受過酒店專業的培訓。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語進行對話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
正確應用基本電腦系統。
Minimum 3 years Public Area experience?for international luxury brands or affiliated five-star hotels.
擁有至少3年及以上國際奢華品牌或聯號五星級酒店公區工作經驗。
