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崗位職責/職位描述

The Role 崗位職責：
1. Follow punch in /out procedures.
循正常上班考勤制度和上班流程
2. Utilize the logbook and follow daily work sheet.
使用工作筆記并遵循日常工作表
3. Keep work area neat, clean; communicate in a professional way; keep quiet in SPA area.
確保工作區域整潔，干凈，談吐以達到標準，并且保持安靜
4. Provide information to guests about the services offered in the Spa as well as the Resort.
給客人提供有關服務的多方面，有效的信息
5. Understand benefits, indications and contraindications of all spa services.
了解所有水療服務的益處、適應癥和禁忌
6. Utilize all of the professional products safely and accurately.
安全、準確地使用所有專業產品
7. Provide professional treatments for any guest including but not limited to massage, facial treatments and body treatments.
提供專業的理療服務給任何客人，不僅僅局限在按摩，臉部護理和身體皮膚護理
8. Up-sell treatments to guests.
能夠升級銷售水療項目給客人
9. Recommend further treatments to your guest to help with their concerns.
向你的客人推薦進一步的治療來幫助他們解決問題
10. Recommend retail product to your guest.
專業的推薦零售產品給客人以維持理療效果
11. Meet/Exceed retail targets.
達到或者超越零售產品銷售目標
12. Work as part of a team to ensure effective running of the Spa department.
緊密的團隊合作確保部門高效的運行
13. Perform duties as instructed to prevent injury or others’ injury.
根據正確指導，細心的工作，以防自己或別人受傷
14. Be calm and patient when dealing with guests at all times.
跟客人溝通時總是能夠沉靜，耐心
15. Respond properly in any emergency or unsafe situation.
在任何緊急或不安全的情況下都要做出適當的反應
16. Perform other tasks or projects as assigned by hotel management.
完成管理層分配的其他任務或項目

Talent Profile 能力&技能需求：

Acquire working experience in hotel/resort(preferably luxury brands).

擁有酒店工作經驗(特別是奢華品牌的酒店)。

Have professional training in hospitality industry.

接受過酒店專業的培訓。

Able to communicate in Mandarin or English fluently.

能夠流暢的使用普通話或英語進行對話。

Having good communication skills.

良好的溝通能力。

Able to operate basic computer skills.

正確應用基本電腦系統。

Minimum 5 years?therapist?experience?for international luxury brands or affiliated five-star hotels.

擁有至少5年及以上國際奢華品牌或聯號五星級酒店理療師工作經驗。