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崗位職責/職位描述

The Role 崗位職責：

1. Work on time, is strictly prohibited to be late, leave early, leave, or do anything unrelated to the post, is strictly prohibited drinking before the post;

按時上崗，嚴禁遲到、早退、脫崗、或做與本崗位無關的任何事，嚴禁崗前飲酒；
2. The materials of the security department of the front office are placed in accordance with the regulations, and the quantity is counted daily to prevent loss and damage;
前廳安保部物資按照規定擺放，每日清點數量，防止丟失損壞；
3. It is strictly forbidden to play with mobile phones, answer or make private calls while on duty;
在崗時嚴禁玩手機、接聽、撥打私人電話；
4. Be reasonable and restrained in customer service, and do not have disputes and fights with guests;
對客服務要有理有節，不可與客人發生爭執和打架；
5. Pay attention to dress neatly, full of spirit, standing norms, don't joke with others in the lobby, adhere to the principle, and prohibit the unauthorized off-the-job；
著裝整齊，精神飽滿，站姿規范，符合酒店群儀容儀表規范，不在大堂和他人閑聊，堅持原
則，堅守崗位，嚴禁擅自脫崗；
6. Maintain public order in the hotel lobby, prohibit personnel from dressing disheveled, throwing around, vomiting, squatting, and sitting in the lobby;
維護酒店大堂治安秩序，禁止人員在大堂衣冠不整、亂丟、亂吐、亂蹲、亂坐，發現此情況應立 即委婉勸阻，保證大堂出入口暢通；
7. The use of Putonghua and standard gesture，Courtesy of customer service；
使用普通話及規范手勢，禮節禮貌服務客戶；
8. Prohibit the stacking of materials and a large number of items within the jurisdiction, strictly control flammable and explosive contraband, and tools and materials that violate decoration management regulations into the hotel;
制止在管轄范圍內堆放材料及大量物品，嚴格控制易燃易爆、法律法規明確的違禁品，和違反裝修管理規定的工具、材料進入酒店內部；
9. Prevent idle personnel, salesmen, construction personnel and construction materials from entering the hotel, question suspicious personnel, strictly inspect the documents of personnel entering the hotel from the employee channel, and prevent idle personnel from entering the rear area of the hotel;
防止閑雜人員、推銷人員、施工人員及施工材料進入酒店內部，對可疑人員進行詢問，嚴格檢驗從員工通道進入酒店人員的證件，防止閑雜人員竄入酒店后部區域；
10. For foreign personnel check registration with legitimate reasons, according to foreign personnel management system to deal with pass;
對有正當事由的外來人員進行核對登記，按照外來人員管理制度辦理通行證；
11. Hotel employees must enter and exit the hotel through the employee channel, strictly inspect the packages and items carried by the staff, and manage all kinds of items brought out of the hotel in accordance with the hotel exit strip system;
酒店員工一律通過員工通道進出酒店，嚴格檢查員工攜帶的包裹和物品，按照酒店出門條制度管理各類從酒店帶出的物品；
12. Supervision and hotel staff shall be carried out in accordance with the regulation on hotel employees clock in clock out, clock in for violation of regulations shall immediately report shift supervisor/hr department;
監督酒店員工按照《酒店員工打卡規定》進行上下班打卡，對違反打卡規定者應立即報告部門當班主管交人力資源部處理；
13. Guide guests leave the guest with the channel into the hotel, ensure that guest from guest use channels in and out of the hotel;
指引客人走客用通道出進酒店，保證客人從客用通道進出酒店；
14. To maintain the order of lobby, lobby, call to quarrel, loudly in the lobby、wander freely guests to immediately gentle persuasion and stop, the hall remained quiet elegance, strict control of the entrance lobby of external personnel, prohibit the construction personnel in and out of the lobby；
嚴守大堂，維護大堂的秩序,對在大堂發生爭吵、大聲呼叫、到處亂串的客人要立即上前婉言勸說和制止,使大堂保持高雅寧靜，對出入大堂的外來人員實行嚴格管控，禁止施工人員進出大堂；
15. See the entrance of the lobby group staff should take the initiative to say hello, as a sign of respect; meeting foreign visitors visit, be enthusiastic to answer guest inquiries, explain patiently, and guide carefully；
看到集團人員出入大堂應主動問好，以示尊敬；遇外訪人員到訪，要熱情回答客人的詢問，耐心解釋、悉心指引；
16. Be vigilant, keep a close eye on all kinds of personnel entering and leaving the hotel, especially outsiders, and immediately notify the building patrol and shift supervisor if there is any suspicion;
提高警惕，嚴密注視進出酒店的各類人員，特別是外來人員，如有懷疑立即通知巡邏崗和帶班主管；
17. Late at night, we should double vigilant, pay attention to the alert, to carefully observe, found suspicious personnel should immediately come forward to ask, after 23:30 strictly prohibit irrelevant personnel to enter the guest area;
夜深時要加倍警惕，注意警戒，要認真觀察，發現可疑人員應立即上前詢問，23:30以后嚴禁無關人員進入客區；
18. Upon receiving the alarm from the elevator elevator, they should immediately assist the lobby manager to comfort the passengers or inform the engineering department for emergency repair；
收到電梯困人報警，應立即協助大堂經理悉心安撫乘客，并通知工程部進行搶修；
19. In special circumstances, such as in the case of robbing, fire, alarm, sticking to their post, working together, until the alarm is released；
在特殊情況下，如匪情、火災、報警等，要堅守崗位把好大門關，協同作戰直到警報解除；
20. Do a good job on duty record and post, the post after the handover work;
做好當班工作紀錄和崗前、崗后的移交工作；
21. Complete other work assigned by superiors.
完成上級賦予的其它工作。

Talent Profile 能力&技能需求：

Acquire working experience in hotel/resort(preferably luxury brands).

擁有酒店工作經驗(特別是奢華品牌的酒店)。

Have professional training in hospitality industry.

接受過酒店專業的培訓。

Able to communicate in Mandarin or English fluently.

能夠流暢的使用普通話或英語進行對話。

Having good communication skills.

良好的溝通能力。

Able to operate basic computer skills.

正確應用基本電腦系統。

Minimum 1 years?Security?experience?for international luxury brands or affiliated five-star hotels.

擁有至少1年及以上國際奢華品牌或聯號五星級酒店保安部工作經驗。