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崗位職責/職位描述

The Role 崗位職責：

1. Is a passionate leader with a Can Do attitude, which gets respect by knowledge, guidance and fairness. A leader which service teammates look up and practices an open-door policy to all teammates.
富有激情的領班秉持著可以做到的態度始終追求完美，通過專業知識，指導和公平公正收到尊重。受到同伴的尊敬并對所有的同伴都敞開心扉。
2. Ensures the section been assigned have sufficient equipment and supplies and that tables in the restaurant are clean, well maintained and properly set up according to the meal period set up at all times.
確保所被分配的服務區域有足夠設備和物品使用，始終保持餐廳餐桌干凈整潔并根據相應餐段進行擺臺。
3. Supports and coaches teammates in serving food and beverage to guest according to prescribed service standards and procedures of restaurant service with emphasis on quality, speed, accuracy and attention to detail.
根據既定的服務標準，支持和訓練同伴們如何服務食物和酒水以及餐廳服務流程，重點強調質量，速度，準確性及將所有細節精益求精。
4. Is fully proficient on the Point of Sale system (POS), Restaurant Reservation procedures.
精通使用POS系統和餐廳預訂系統。
5. Checks the cleanliness and maintenance of equipment, fixtures, storage and service area and menus in the restaurant assigned and acts if rectification is necessary.
檢查及維護所分配區域餐廳設備，固定裝置，倉庫，服務區域及菜單的是否整潔，如有需要應及時修正。
6. Knowledgeable on all food and beverage menus of the restaurant including buffet.
熟悉所有餐廳的菜單及酒水單，包括自助餐。
7. Initiates guest interaction through seeking feedback in order to personalize service and blow away guests.
與客人互動，尋求客人反饋從而為客人制定個性化服務及讓賓客感到驚喜。
8. Takes accurate orders for all guests according to the given standard and practices suggestive selling to boost restaurant sales and checks the status of all orders and ensures that they are delivered within designated timelines.
根據既定標準為客人準確的點單，練習進階銷售來增加餐廳收入，檢查所有點單的狀態，確保所有點單都按時上菜。
9. Keeping the supervisor updated on the challenges, orders, guest satisfaction, guest preferences and special requests.
確保主管接收到最新的餐廳及賓客信息，包括挑戰，訂單, 客人滿意度，賓客喜好及特殊需求。
10. Performs the other tasks assigned by the supervisor whenever necessary.
完成主管分配的其他任務。
11. Assists the supervisor in recording the daily figures of the assigned area.
協助主管記錄所負責區域的日常數據。
12. Reports any unusual incidents, feedback, lost and found, breakage and losses, equipment and fixture break down to the supervisor.
及時向餐廳主管匯報異常事件，賓客反饋，失物招領，破損及丟失，設施設備損壞。
13. Attends the daily Line-up, the monthly colleague meeting and relevant trainings conducted by the hotel management.
參加每日的部門會議及酒店組織的相關培訓。
14. Keeps himself/herself informed of all pertinent details concerning the hotel, events in the area, activities and promotions in the restaurants and in the hotel.
確保了解酒店相關信息，包括酒店宴會活動、酒店及餐廳推廣活動等。
15. Maintains order and cleanliness of the service area, menus and service station.
負責接收點單及維護服務區域，菜單及服務臺衛生。
16. Is attentive and takes note of anniversaries, birthdays and special dates discussed by guests in order to surprise guests and create a wow-effect.
留意并記錄賓客談論到的生日、紀念日及特殊日期，為賓客準備驚喜，讓賓客留下終身難忘的美好回憶。
17. Supports the hostess in preparing buffet food labels, and reservations signs according to prescribed standard.
根據既定標準協助領位準備自助餐菜牌及接受預定。
18. Reports to the supervisor at the start of shift to receive necessary instructions for the shift, side duties assigned, table reservations, menu changes, special menu, availability of food and beverages and guest comments.
交接班時向主管匯報或獲取需要交接的事宜，包含工作任務分配、預定數、菜單更改、特供菜單、食品酒水庫存及賓客反饋。
19. Capable of operating all equipment in the restaurant and bar.
掌握餐廳及酒吧所有設備的操作。
20. Establishes and maintains respectful and good relations with teammates within and between other departments.
在本部門同伴間及與其他部門同伴間建立并維持相互尊重及良好關系。
21. Provides assistance to teammates within Food & Beverage and other departments in the performance of tasks to foster team work, respect and success for the hotel.
與同伴成員互幫互助包含餐飲部成員及其他部門同伴，相互尊重，促進團隊合作，為公司績效作貢獻。

Talent Profile 能力&技能需求：

Acquire working experience in hotel/resort(preferably luxury brands).

擁有酒店工作經驗(特別是奢華品牌的酒店)。

Have professional training in hospitality industry.

接受過酒店專業的培訓。

Able to communicate in Mandarin or English fluently.

能夠流暢的使用普通話或英語進行對話。

Having good communication skills.

良好的溝通能力。

Able to operate basic computer skills.

正確應用基本電腦系統。

Minimum 1 years Culinary experience?for international luxury brands or affiliated five-star hotels.

擁有至少1年及以上國際奢華品牌或聯號五星級酒店廚房工作經驗。