- 職位性質：全職
- 工作地區：天津市
- 招聘人數：3人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-27至2026-08-25
職位：Bellman 禮賓員
崗位職責/職位描述
The Role 崗位職責：
1. Greet guests warmly and professionally, assisting with luggage transport to guest rooms or vehicles upon departure. Provide personalized luggage assistance according to guest needs, including handling valuables and organizing luggage.
禮貌、專業地迎接賓客，協助搬運行李至客房或離店時的車輛。根據賓客的特殊需求，提供個性化行李服務，如貴重物品搬運、行李整理等。
2. Safely and smoothly operate hotel electric carts to transport guests and luggage within the property. Respond promptly to transportation requests from guests, coordinating with Front Office, Housekeeping, F&B, and Banquet teams.
熟練駕駛酒店電動球車，安全、平穩地運送賓客及行李至酒店內各區域。配合前廳、客房、餐飲及宴會部門，及時響應賓客的交通需求。
3. Provide guests with information about hotel facilities and the surrounding area, maintaining a professional and courteous demeanor. Ensure polite, attentive, and professional interactions with every guest to maximize satisfaction.
向賓客提供酒店設施及周邊信息介紹，展示酒店禮儀與專業形象。在接觸賓客時保持禮貌、微笑及專業態度，確保賓客滿意度。
4. Strictly adhere to hotel safety protocols and electric cart operating procedures to ensure the safety of guests and colleagues. Regularly inspect electric carts and luggage handling equipment, reporting any issues promptly.
嚴格遵守酒店安全規程及電動球車操作規范，確保賓客及同事的安全。定期檢查電動球車及行李搬運設備的狀態，發現問題及時報告。
5. Work closely with Front Office, Housekeeping, F&B, and Banquet teams to ensure seamless service delivery. Assist with ad hoc situations, including last-minute luggage handling, VIP arrivals, or large-scale events.
與前廳、客房、餐飲及宴會部門保持緊密溝通，確保服務無縫銜接。協助處理突發情況，如臨時行李搬運、VIP接待或大型活動。
6. Anticipate guest needs and provide proactive, personalized service with speed and care. Deliver a warm, professional, and seamless experience, ensuring guests feel valued and well-cared-for.
主動觀察賓客需求，提供貼心、快速且個性化的服務。以溫暖、專業的服務態度為賓客創造舒適與尊貴的入住體驗。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
擁有酒店工作經驗(特別是奢華品牌的酒店)。
Have professional training in hospitality industry.
接受過酒店專業的培訓。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語進行對話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
正確應用基本電腦系統。
Minimum 1 years Housekeeping experience?for international luxury brands or affiliated five-star hotels.
擁有至少1年及以上國際奢華品牌或聯號五星級酒店客房部工作經驗。
