- 職位性質：全職
- 工作地區：天津市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：7千-8千
- 職位有效期：2026-05-27至2026-08-25
職位：Night Manager 夜班經理
崗位職責/職位描述
The Role 崗位職責：
1. Acquire hotel’s product knowledge, policies, standard service procedures, local cultural heritage information, and maintain confidentiality of front office department.
了解酒店產品知識、所有政策、標準服務程序、當地文化遺產信息，并負責前廳部的保密事宜。
2. Memorize guests’ preferences; welcome and acknowledge all guests according to service standards; greet all arrivals/departures with friendly attitude; accommodate guest requests kindly; handle complaints by following procedures until satisfaction.
記住客人喜好；按服務標準接待和歡送每位客人；友好問候入住及離店客人；以友善態度處理客人請求；按流程處理投訴直至客人滿意。
3. Conduct a daily briefing; schedule daily group activities, note names and locations of meeting/banquet rooms; arrange duty roster appropriately; monitor and follow up on expected check-ins/check-outs; report important information to next shift.
安排每日簡報會；記錄當天團體活動及會議室名稱位置；合理排班；跟進所有預計入住和離店信息；向下個班次報告所有注意事項。
4. Access computer systems according to established procedures and standards; answer department telephone within 3 rings using proper etiquette; avoid placing calls on hold too long; provide callers with accurate hotel information.
按既定程序和標準操作電腦系統；電話響三聲內接聽并使用標準電話禮儀；避免將電話擱置太久；向致電者提供準確的酒店信息。
5. At the start of each shift, familiarize with general situation of all guest rooms; check status of room blocks and discrepancies; check and verify “Rate Variance Report” and inform Front Office Manager of irregularities; ensure no-show report is handed over; ensure all relevant reports are printed, signed off, filed or handed over.
值班開始時，熟悉所有客房的基本情況；檢查房間預留狀態及差異；檢查并核實“入住率差異報告”，將異常情況通知前廳經理；確保未到店報告交接；確保所有相關報告打印、簽字、歸檔或交接給下一班次。
6. Ensure the Night Audit process is carried out successfully; be responsible for smooth operation of the hotel; authorize all rebates and paid-outs according to management limits.
確保夜間審核順利進行；負責酒店的正常運營；根據管理層規定的權限批準所有回扣和支出。
7. Inspect lobby, public areas and heart of the house, taking corrective action when needed; check and ensure smooth traffic flow at hotel driveway; monitor condition of library equipment to keep clean and organized.
督察大堂、公共區域及后勤區，必要時采取糾正措施；確保酒店車道交通順暢；監督柏典圖書館設備整潔有序。
8. Familiar with all emergency procedures; ensure maximum safety of guests and employees during emergencies; assist as central communication center for hotel in emergency situations.
熟悉所有應急程序；緊急情況下確保客人與員工的最大安全；作為酒店中央通訊中心協助處理緊急狀況。
9. Guest Service Manager has the authority in all matters concerning guests as well as hotel employees in front office department.
賓客服務經理有權處理前廳部涉及客人與酒店員工的所有事務。
10. Ensure all pertinent information is documented in the Concierge Assistant; prepare and review written documents accurately and completely; assign appropriate providers according to guest profile and request.
確保禮賓部助理記錄所有相關信息；準確完整地準備和審核書面文件；根據客人檔案和請求分配合適的服務提供方。
11. Develop and maintain positive working relationships with others; communicate clearly and professionally; listen and respond appropriately to concerns of employees.
與他人建立并保持積極的工作關系；用清晰專業的方式溝通；傾聽并適當回應員工的擔憂。
12. Understand the impact of department’s operations on financial goals and objectives; manage well in order to achieve hotel’s goals.
了解部門運作對財務目標的影響，并妥善管理以實現酒店目標。
13. Follow up on all expected check-ins and check-outs diligently; verify and resolve any room status discrepancies.
認真跟進所有預計入住和離店信息；核實并解決任何房間狀態差異。
14. Maintain a friendly and patient attitude when handling guest requests and complaints; always avoid placing calls on hold for too long.
以友好耐心的態度處理客人請求和投訴；始終避免將電話擱置太久。
Talent Profile 能力&技能需求：
College degree and Above.?
大專學歷以上。
Acquire working experience in hotel/resort (preferably luxury brands).
擁有酒店工作經驗(特別是奢華品牌的酒店)。
Able to communicate in Mandarin or English fluently.
能夠流暢的使用普通話或英語進行對話。
Having good communication skills.
良好的溝通能力。
Able to operate basic computer skills.
應用基本電腦系統。
