- 職位性質：全職
- 工作地區：山西省太原市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-6千
- 職位有效期：2026-04-07至2026-06-06
職位：賓客服務經理 Guest Service Manager
崗位職責/職位描述
指導客戶關系工作的各個方面，從而最大程度獲得當前和未來貴賓賓客滿意度。
·Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.
監督客戶關系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現最大的客人滿意度。
·Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
監督客戶關系部人員的工作，以確保優悅會會員始終得到全部優惠，常客和其它貴賓也得到特別關照。
·Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有良好寫作技能
·Good writing skills.
熟練使用微軟辦公軟件和前臺系統
·Proficient in the use of Microsoft Office and Front Office System.
具有解決問題和組織能力
·Problem solving and organizational abilities.
具有酒店行政管理，酒店管理或相關的學士學位或大專水平。
·Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
擁有4年前廳或賓客服務工作經驗，包括在相似規模和復雜程度的酒店的管理經驗，或與此相當的教育和相關工作經驗結合的背景。
·4 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
