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崗位職責/職位描述

·負責將客人的行李順利送往或送離房間、機場和汽車，并對客人的問詢和申請提供協助。應接服務員需要從事各種各樣的雜務，以滿足客人的需要，保證其舒適和滿意。

·Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.? The Bellman performs various errands related to guest’s needs, comfort and satisfaction.

·主動協助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協助。

·Assist with heavy packages, coats, suitcase, etc.? being alert to give assistance courteously and quickly, before having to be asked?

·在正門處歡迎客人，按具體時間段向客人發出合適的問候，特別要注意常客和憂悅會會員。

·Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

·為來店和離店的客人開關汽車及出租車門。

·Assist arriving and departing guests by opening and closing car and taxi doors

·擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·能夠讀寫英語

·Able to read and write English

·具有高中或酒店行政管理，酒店管理或相關的專業證書。

·High School or Vocational Certificate? in Hotel Administration, Hotel Management or equivalent

·擁有賓客服務部工作經驗，或與此相當的教育和相關工作經驗結合的背景。

·Have experience in guest service or customer service, or an equivalent combination of education and experience.